Jislaine Colon
Bridgeport,CT
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Teaching Assistant
Bright Giggels Learning Center
07.2023 - Current
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported classroom activities, tutoring, and reviewing work.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Maintained safety and security by overseeing students in recess environments.
- Supported planning and preparation for culturally-diverse class sessions.
Bookkeeper
Key Food Supermarket
05.2019 - 02.2021
- Maintained and processed invoices, deposits, and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reconciled and corrected issues with financial records.
- Posted daily receipts and payments in accordance with corporate protocols.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Updated customer service database with new information, address changes and contact details.
- Immediately brought critical issues to customer service manager for resolution.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Interceded between employees during arguments and diffused tense situations.
Education
High School Diploma -
Colegio Evangelico Jerusalem
Dominican Republic06.2017
Skills
- Corporate Policies
- Data Management
- Customer Needs Assessment
- Critical Thinking
- Organizational Skills
- Active Listening
- Multitasking
- Decision Making
- Scheduling Appointments
- Call Center Experience
- Meeting Deadlines
- Positive Attitude
Languages
Spanish
Native or Bilingual
Timeline
Teaching Assistant
Bright Giggels Learning Center
07.2023 - Current
Bookkeeper
Key Food Supermarket
05.2019 - 02.2021
High School Diploma -
Colegio Evangelico Jerusalem
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