Results-oriented Regional Director of Operations with over 10 years of experience in optimizing business performance and enhancing operational efficiency across a multi-location retail network. Notable achievements include successfully executing strategic initiatives that significantly improved customer satisfaction and profitability. Expertise in P&L management and leading cross-functional teams to achieve ambitious business objectives. Committed to fostering a high-performance culture while aligning operational strategies with corporate goals.
▪ Increasing Skills and Effectiveness: focuses on identifying core management skills, effective communication, motivation and influence, managing conflict.
▪ Coaching for Excellence: introduces a systematic approach toward effective coaching by utilizing the ROPE coaching process while also developing a common language toward successful performance management.
▪ Performance Excellence: combines a process for aligning performance development, influencing behavior and a practical system for leading peak performance. Provides a model for evaluating performance objectively, improving performance faster and the planning necessary to consistently exceed goals.
▪ Emerging Leaders: emphasizes the importance of collaboration, time management, planning, delegation, values, trust and accountability.
▪ Foundations of Business Leadership: focuses on the foundations of business decisions, including business and financial acumen, interrelationships and interdependencies, balancing short- and long-term objectives, understanding metrics across business areas and developing stronger leadership skills.
▪ Leadership in Action: focuses on characteristics and behaviors of outstanding leaders through a series of exercises centered on the Leadership Challenge, vision and values, situational leadership, leadership ethics, driving performance and emotional intelligence.