J. Israel Alvarado G.
ARLINGTON,TEXAS
Summary
Customer quality professional with proven record in driving quality improvements and enhancing customer satisfaction. Skilled in problem-solving, process optimization, and quality assurance, ensuring high standards are maintained. Strong focus on team collaboration and delivering results, adaptable to changing needs. Effective communicator with keen eye for detail and commitment to excellence in every project undertaken.
Overview
28
28
years of professional experience
Work History
Customer Quality Manager North America
IAC
Arlington, TX, USA
03.2020 - 10.2024
- Plants assigned: GM Arlington Assembly, Android VAA, Universal, IAC Arlington, IAC North Mty, IAC Santa Catarina, IAC Saltillo.
- Strong Skills Root cause, negotiations, disputes at the customer, GM, Android, Universal plants
- 325 SPPS’s Negotiated with the customer in 2020, 2022, 2023, and 2024.
- Manage relationship and communication between IAC Arlington & Mexico plants, at General Motors Arlington
- Strong Skills problem solving RED X training at Arkansas University
- Knowledge ISO 9000, 9001, BIQS, IATF 16949, CCC, CTPAT.
- Strong skills in APQP
- Strong skills managing a multi disciplinary team to a same goal protect the company from official complaints at all times.
- Main goal exceed customer expectations
- Another Goal 95% accomplished negotiated with GM to minimize to cero all sorting companies using our own IAC employees
Customer Quality Manager Arlington
Magna International
Saltillo, Coahuila, Mexico
08.2010 - 03.2020
- Coordinate Engineering changes Headliners/Cadillac Door Pads, organize and contain issues from Mexico plants in GM Arlington facility
- Coordinate the communication and relationship between Mexico plants and General Motors Arlington TX
- Strong skills in time management, prioritizing tasks and meeting deadlines
- Improving customer satisfaction with respect to product quality, Preparing and submitting daily Reports to Mexico plants
- Liaise with my organization on finding ways to deepen our commitment and relationship with the client GM Arlington
- 35 SPPS´s per year in the last 6 years successfully negociated with GM Arlington, and Lansin
- RED X Training Arkansas University (Queretaro,Mx.)
- APQP Engineer / Problem Solving Engineer
- Knowledge ISO 9000, 14001, 9001, IATF 16949
Engineering - Manufacturing Launch Coordinator
JCI - TechnoTrim Ramos Plant
Saltillo, Mexico, Mexico
01.2004 - 12.2010
- Launch and coordinating transfer of 3 new programs successfully at JCI-Vietnam/China plants, assigned in HO CHI MINH CITY from 2006 to 2007
- Launch 3 new NISSAN programs successfully in JCI-Ramos plant
- Develop & management Engineering changes structures, BOMs in MFG-PRO software
- Develop sewing samples (PT1, PT2 and SOP)
- Just in time
- Va/Ve expert (saving costs 750K yearly)
- Manage tooling quotations (Viking, Dieverse and Fixed) boards
- Cover Quotations
- People Assignment Distribution / Line Balances
- Men Machine Ratio
- Design lay-Outs
- (Excel & Autocad ver 14, 2000)
- One piece Flow
- Manage CP, PFMEAs, 5’s, 8Ds, PEIL’s ergonomic training
Engineering – Manufacturing (Cutting-Industrial) Engineer
JCI-TechnoTrim Ramos Plant
Saltillo, Mexico, Mexico
01.2001 - 12.2004
- Planning, execution new layouts to improve and reduce sq-ft in cutting area
- (changing DieRacks from horizontal to vertical) optimizing spaces
- Improvements to reduce std times from spreading tables, press and picking area, to increase dieruns capability
- Capability studies in Press (Herman & Bruno press and Gerber cuter’s) optimizing times, and Cost’s Analyst
- Va/Ve expert in usages studies to improve nestings in Gerber software
Engineering – Gerber Cad - Design Engineer
JCI-TechnoTrim Ramos Plant
Saltillo, Mexico, Mexico
01.1997 - 12.2001
- Accumark software expert making (Markers & Nestings) with best efficiency no less than 84%
- Taking software training in Livonia MI during 6 weeks, Glasgow KY 4 weeks, Murfreesboro TN 4 weeks, Cd Juarez Mex
- 4 weeks, Mexico D.F 2 weeks
- Making Dienest expert optimizing better usages in Gerber software
- Improvement existing dies usages in plant saving cost per 750K usd annual '4 years consecutively'
Education
Industrial Engineering -
ITACA University
11.2024
RED X -
Arkansas University
Queretaro01.2018
Industrial Engineer and IT -
IT Faculty, Coahuila University. U.A.C.
Saltillo, Coahuila01.2001
Skills
- Customer focus
- Quality management systems
- Complaint handling
- Lean six sigma
- Supplier quality management
- Customer satisfaction
- Supplier relationship management
- Quality processes
- Documentation control
- Corrective actions
- Continuous improvement
- Team Training
- Document management
- Internal auditing
- SOP development
- Teamwork
- Customer service
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Team leadership
- Team motivation
- Active listening
- Detail-oriented
- Team building
- Self motivation
- Customer relationship management
- Product inspection
- Issue resolution
Hobbies and Interests
- Muscle Cars & Racing
- Baseball
- Bowling
- Photograph
- Fishing
- RV & Road trips
- Camping
- Karaoke
Phone
cell, +16824448060
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Customer Quality Manager North America
IAC
03.2020 - 10.2024
Customer Quality Manager Arlington
Magna International
08.2010 - 03.2020
Engineering - Manufacturing Launch Coordinator
JCI - TechnoTrim Ramos Plant
01.2004 - 12.2010
Engineering – Manufacturing (Cutting-Industrial) Engineer
JCI-TechnoTrim Ramos Plant
01.2001 - 12.2004
Engineering – Gerber Cad - Design Engineer
JCI-TechnoTrim Ramos Plant
01.1997 - 12.2001
Industrial Engineering -
ITACA University
RED X -
Arkansas University
Industrial Engineer and IT -
IT Faculty, Coahuila University. U.A.C.