Summary
Overview
Work History
Education
Skills
Date - Available
Languages
Timeline
Generic

Jissel Fiorino

Surprise,AZ

Summary

As a skilled and motivated Medical Administrative and Customer Focused professional with managerial experience, I wish to pursue career opportunities with your company. Offering significant experience in self-directed positions, I am accountable, organized and multi-task oriented with sound initiative. I have proven my ability to operate extremely effectively both independently and within a collaborative team setting to meet critical objectives while working to goals. In my routine duties, I consistently exhibit flexibility and adaptability in a fast-paced, ever changing environment while ensuring meticulous attention to detail. I can assess needs, shift priorities quickly and adjust to changing requirements. I am quite proficient in prioritizing and completing tasks in a timely manner, yet flexible to multi-task to meet deliverables on time. In addition, I rely upon my excellent communication and interpersonal skills to ensure good interaction with people of diverse backgrounds and at all levels of the organization. I also possess sound judgement and decision-making abilities and value creative, open-minded and sensible thinking in negotiation, problem solving and issue resolution while consistently ensuring tact, diplomacy and courtesy. I have an innate ability to make independent decisions and quickly minimize escalations while ensuring tact, diplomacy and courtesy. With exceptional initiative and drive pursuant to growth, I can grasp new skills and concepts quickly. My commitment to excellence, as well as a positive attitude and the drive to succeed, have served me well to date. I am absolutely confident that I can contribute to your team and would welcome the opportunity of further discussing my qualifications and your needs.

Developed patient care skills and attention to detail in clinical environment, looking to transition into new field. Demonstrated ability to follow protocols and handle sensitive information, ensuring accuracy and confidentiality. Seeks to apply transferrable skills in dynamic and patient-focused setting.

Overview

8
8
years of professional experience

Work History

Phlebotomy Student

Abrazo Arrowhead Hospital
02.2025 - 03.2025
  • Increased test accuracy by carefully following established procedures for collecting, handling, and transporting specimens.
  • Assisted in streamlining workflow processes by effectively prioritizing tasks based on urgency, complexity, and patient needs.
  • Demonstrated strong teamwork skills in collaborating with other healthcare professionals to ensure the best possible patient outcomes.
  • Improved patient comfort by applying gentle venipuncture techniques and exhibiting compassionate care.
  • Built rapport with patients through active listening skills, empathy, and clear communication during challenging medical situations.
  • Enhanced laboratory efficiency with accurate labeling, processing, and storing of blood samples.
  • Upheld strict confidentiality standards regarding sensitive patient information, adhering to HIPAA guidelines at all times.
  • Facilitated effective communication between lab personnel and medical practitioners by providing detailed and accurate specimen information.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Supported successful accreditation efforts by diligently adhering to regulatory requirements for phlebotomy practice within the facility.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Organized daily work based on collection priority.
  • Performed venipuncture, finger sticks and heel sticks for both adult and pediatric patients.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Verified patients' identification for proper sample collection.

Medical Office Administrator

VMA Psych
02.2019 - 05.2023
  • Maintained a positive work environment by fostering open lines of communication among staff members and addressing any concerns or conflicts promptly and professionally.
  • Increased overall patient satisfaction with the implementation of an efficient feedback mechanism.
  • Ensured compliance with healthcare regulations through meticulous record-keeping and documentation practices.
  • Improved accuracy in billing and insurance claims by regularly reviewing and updating patient information.
  • Reduced wait times for patients by optimizing appointment scheduling methods.
  • Streamlined patient registration process by implementing electronic check-in procedures.
  • Supported the month-end closing process, efficiently processing journal entries and posting accruals.
  • Provided exceptional customer service while resolving billing disputes or payment discrepancies with clients.
  • Devised appointment guidelines and schedules for 15 treatment appointments each day.

Medical Accounting Coordinator

ParaMed Home Health Care
01.2017 - 01.2019
  • Supported the month-end closing process, efficiently processing journal entries and posting accruals.
  • Provided exceptional customer service while resolving billing disputes or payment discrepancies with clients.
  • Maintained accurate documentation regarding accounts payables and accounts receivables in accordance with company policies.
  • Prepared weekly cash reports consisting of all payments and disseminated information to appropriate correct management staff.
  • Assisted with year-end audit preparation, gathering supporting documents and responding to auditor inquiries.
  • Coordinated and monitored department workflow to maintain efficiency.
  • Reduced errors in financial reporting by diligently reviewing and reconciling accounts on a monthly basis.
  • Collaborated with internal departments to resolve discrepancies, fostering strong cross-functional relationships.
  • Managed accounts payable and receivable functions, ensuring timely payments to vendors and customers alike.
  • Improved cash flow management with timely invoicing and efficient collections efforts.
  • Established key relationships with team members, upper management, customers, and partners through well-developed communication and interpersonal skills.
  • Reached out to customers to ascertain reasons for past due accounts.
  • Reconciled bank statements.
  • Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
  • Tracked funds, prepared deposits and reconciled accounts.

Education

Phlebotomy Certificate - Phlebodomy

Maricopa Community Colleges, Gateway Community College
Phoenix, AZ
11-2024

Associate of Science - Medical Administrative Assistant

Oxford Collage of Art, Business And Technology
Burlington, Ontario
06-2017

Certificate of Technical Studies - Medical Administration

Chain of Transmission & Risk Assessment IPAC
Core Competencies - Public Health Ontario
11-2016

Certificate of Technical Studies - Medical Administration

Health Care Provider Control IPAC
Public Health, Ontario
11-2016

High School Diploma -

OSSD - St. Martin Catholic Secondary School
Mississauga, Ontario
06-1995

Skills

  • Order of draw
  • Venipuncture technique
  • HIPAA compliance
  • HIPAA
  • Active listening
  • Effective communication
  • Certified in CPR/AED
  • Infection control protocols
  • Finger stick method
  • Patient history documentation
  • Electronic health records
  • Organizational skills
  • Medical records handling
  • Infection control
  • Quality control
  • Quality assurance
  • Recording data
  • Specimen preparation
  • Patient assessment
  • Medical records review
  • Venipuncture and capillary puncture
  • On-site testing
  • Sanitation and sterilization
  • Sample labeling
  • Specimen collection and storage
  • Teamwork and collaboration
  • Attention to detail
  • Patient communication
  • Patient identification
  • Needle stick safety
  • Sample handling
  • Blood specimen storage
  • Proper tourniquet application
  • Skin puncture technique
  • Centrifugation process
  • Difficult draws
  • Phlebotomy documentation
  • Patient care
  • Patient confidentiality
  • Patient support
  • Health and safety
  • Specimen handling
  • Multitasking
  • Reliability

Date - Available

March 20, 2025

Languages

Assyrian
Full Professional
English
Full Professional

Timeline

Phlebotomy Student

Abrazo Arrowhead Hospital
02.2025 - 03.2025

Medical Office Administrator

VMA Psych
02.2019 - 05.2023

Medical Accounting Coordinator

ParaMed Home Health Care
01.2017 - 01.2019

Phlebotomy Certificate - Phlebodomy

Maricopa Community Colleges, Gateway Community College

Associate of Science - Medical Administrative Assistant

Oxford Collage of Art, Business And Technology

Certificate of Technical Studies - Medical Administration

Chain of Transmission & Risk Assessment IPAC

Certificate of Technical Studies - Medical Administration

Health Care Provider Control IPAC

High School Diploma -

OSSD - St. Martin Catholic Secondary School
Jissel Fiorino