Jissel Medina
Lee's Summit,MO
Summary
Highly motivated with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Skills in customer service and front desk operations. Committed to delivering exceptional support and managing patient inquiries. A positive, energetic, bringing support and collaborating with others. Dedicated to being an asset to any work environment.
Overview
2
2
years of professional experience
Work History
Assisting CNA
The Benton House
Blue Springs, Missouri
12.2025 - 03.2026
- Supported residents in daily living activities and personal care, enhancing their comfort and independence.
- Delivered exceptional customer service while interacting with patients, families, and guests, fostering a welcoming environment.
- Reported changes in patient conditions to the registered nurse or physician.
- Offered emotional support and companionship to residents, promoting their mental well-being and social engagement.
- Documented patient care services by charting in designated areas.
- Maintained cleanliness and safety of resident living areas.
Host Receptionist
Red Crab Boil
Lee's Summit, Missouri
05.2024 - 11.2025
- Greeted guests warmly and assisted with check-ins and check-outs.
- Handled phone inquiries to schedule and confirm reservations, record takeout orders, and address service questions promptly.
- Managed reservations using restaurant's booking system to ensure optimal guest flow.
- Responded to customer inquiries about menu offerings, restaurant services, and special promotions to enhance guest experience.
- Cleaned and organized host area to create welcoming environment for guests.
- Processed payments from customers using a POS system.
Sortation Associate (Seasonal)
Amazon Warehouse
Liberty, Missouri
06.2025 - 08.2025
- Achieved daily productivity goals set by management to support operational targets.
- Collaborated with team members to achieve daily sorting goals and improve overall team performance.
- Sorted packages by size and destination to enhance delivery processing efficiency. by size and destination for efficient delivery processing.
- Loaded and unloaded pallets using manual and powered equipment safely.
- Communicated effectively with supervisors regarding progress updates on assigned tasks.
- Maintained a clean and organized workspace in compliance with safety standards.
Education
High School Diploma -
Lees Summit West High School
Lee's Summit, MO05-2025
Associate of Arts - Health Care Administration
Metropolitan Community College
Kansas City, MO08-2026
Skills
- Bilingual communication
- Health Care Support
- Patient documentation
- Effective communication
- Over-the-phone customer service
- Team collaboration
- Punctuality, Flexibility, and adaptability
- Data entry
- Appointment scheduling
- Multitasking and prioritization
- Organization skills
- Positive and professional
- Front desk operations
- Attention to detail
Timeline
Assisting CNA
The Benton House
12.2025 - 03.2026
Sortation Associate (Seasonal)
Amazon Warehouse
06.2025 - 08.2025
Host Receptionist
Red Crab Boil
05.2024 - 11.2025
High School Diploma -
Lees Summit West High School
Associate of Arts - Health Care Administration
Metropolitan Community College