Jisselle Marie Sanchez

We provide technical support to organizations by managing, maintaining, and troubleshooting their IT systems and communicate with co-workers to diagnose problems. We prioritize a workload to ensure the most critical issues are resolved first and document standard support procedures that co-workers may follow.

• Communicated with clients to discuss project milestones, provide status reports and answer questions
• Supported internal and external user requests for technical intervention on software titles.
• Tested application functionality prior to release into production environment.
• Offered go-live support during critical activation period for smooth implementation.
• Resolved user inquiries related to software applications via telephone and email.
• Implemented access control policies within the network infrastructure as required by client needs.
• Analyzed system logs and identified areas for improvement in terms of efficiency or security measures.
• Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.

• Delivered clerical support by efficiently handling wide range of routine and special requirements.
• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
• Organized paperwork such as charts and reports for office and patient needs.
• Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
• Answered phone calls and provided new clients with required paperwork to initiate service.
• Managed CRM database, including troubleshooting, maintenance, updates and report generation.

• Responsible of overall Office functions.
• Maloney & Associates is a bonding Insurance Company.
• We are the third party between Contractors/Clients and the Insurance Company.
• We are committed to taking the worry and inconvenience out of a contractor’s bond program.
• We strive to make it easier and more cost efficient for them to do business with us.
• We prepare the bidding forms for the Contractors to Bid and win the projects.
• When the Project gets awarded, we are the one who prepare the final Contract to be approved by the Insurance Company, the City District and the Incharge of the Project.

• Performs administrative and office support activities for multiple supervisors.
• Answers in-queries from patients in email or phone call.
• Edit medical reports from the psychologists’ transcripts.
• Input Medical billing utilizing EAMs, EDEX, and ICD-9 for evaluation and confirmation for the medical billing.
• Medical coding of the billing and accounts receivable.
• Monitor collections and account payable of Insurance Companies.
• Compliance maintenance, Insurance and physician and lawyer referrals.
• Working closely with Collection Department filling liens and EOB for the workers comp Bills.