Jissette Ruiz
Spring Hill,FL
Summary
Systematic skilled with scheduling, bookkeeping and medical records software. Friendly phone skills for outgoing and incoming calls. Reliable with organization to maintain physical files. Flexible known for prioritizing patient care experience and supporting individual needs on personal level. Empathetic liaison between physician and doctor with focus on balancing patient concern with physician caseload. Multitalented, diplomatic communicator of broad-scale announcements to patients with confidence and sensitivity to unique impacts on community members. Versatile Medical Customer Service Representative known for providing exceptional professional service and supporting complex medical cases. Meticulous recorder of sensitive personal data following appropriate security protocols. Supportive front-line staff prioritizes and triages cases to filter caseload to available physicians.
Overview
7
7
years of professional experience
Work History
Server
Carrabba's Restaurant
08.2020 - 04.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Customer Service Representative
Cricket Wireless
02.2019 - 06.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Medical Receptionist
Pinnacle Family Medicine
06.2016 - 01.2019
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Printed prescription requests and queries in compliance with practice protocol.
- Assisted with medical coding and billing tasks.
- Prepared and processed patient referrals and transfer requests.
Education
High School Diploma -
Frank W. Springstead High School
Spring Hill, FL06.2016
Skills
- Front Desk Operations
- Critical Thinking
- Medical Records Management
- Information Assurance
- Reminder Calls
- Medical Transcription
- HIPAA Guidelines
- Call Transfers
- Patient Callbacks
- Referral Verification
Languages
Spanish
Native or Bilingual
Timeline
Server
Carrabba's Restaurant
08.2020 - 04.2023
Customer Service Representative
Cricket Wireless
02.2019 - 06.2020
Medical Receptionist
Pinnacle Family Medicine
06.2016 - 01.2019
High School Diploma -
Frank W. Springstead High School
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