Jitendra Sethy

• Midigator application core services objective is to design, develop, and maintain Midigators’s core services
• This application features Dispute and chargeback management, Chargeback prevention, new client account setup/maintenance, Reporting, and analytics.

Roles and Responsibilities –

• Created and prioritized the Product and sprint backlog into features and functional user stories ready to be worked on.

• Working closely with the technical team to identify and resolve obstacles, fostering collaboration for project success.

• Promptly communicated product status to the management and stakeholders, mitigated risk, managed scope, and drove execution efficiently.

• Manage regular follow-ups with stakeholders across different locations, ensuring alignment and effective communication.

• Collaborated with the product management team to translate product vision to a detailed roadmap to align with business goals and customer needs in every release.

• Collaborated with other product management team members during PI planning/release planning.

• Participated in change management procedures with frequently changing and ambiguous requirements.

• Led the grooming, sprint planning, sprint review, and demo sessions, UAT, and managed Trade-Offs

• Schedule retrospective reviews at various levels, and collect and provide feedback regularly for continuous improvement.

• Work with Enterprise Architecture proactively to understand the current process and the business need to groom Product Backlog.

• OKTA SSO IAM Integration initiative aims to centralize product authentication, authorization, and access control, and a centralized place to control role-based access to applications
• This supports different types of users (Internal/Federated users) as well as supports future applications
• Provide more MFA options specific to external user types of federated/non-federated clients.

Roles and Responsibilities –

• Responsible for overall project delivery, quality assurance, change management, and third-party alignment.

• Prepare and manage Project plan, Communication plan, Risk and Dependency metrics, Mitigation plan, Scope document, and Schedule throughout the project cycle.

• Driving various discussions and meetings with Business owners, executive leadership, Tech Leads, Architects, and other PMs to manage overall progress, risk, and dependency.

• Create and manage various levels of reports, meeting minutes, issue logs, change logs, capacity, and resource plans.

• Created epics, features, and stories for the upcoming release.

• Work with the team very closely and help them in removing iteration roadblocks.

• Schedule retrospective reviews at various levels to collect and provide feedback regularly for continuous improvement.

• Perform Cost Based Analysis and identify cost reduction or improvement areas to strengthen Business processes.

• Managed Scrum board and product backlog and ensured timely delivery, expedited critical items as and when required, and tracked the velocity and sprint burndown daily using JIRA.

• Corporate Cash Back, Product Refresh, and New Product Launch initiative aims to enable Cashback to exist under CIDs with other product and feature types by enabling Cashback
• The five (5) feature value streams are Onboarding, Fulfillment, Phone Servicing, Accounting & Settlement, and Reporting.

Roles and Responsibilities –

• Engaged with all project stakeholders and SMEs for requirement gathering, scope confirmation, project risks, and backlog prioritization.

• Utilized JIRA for product lifecycle management and team’s daily updates.

• Created epics, features, and stories for the upcoming release.

• Drive discussions and meetings with Business owners, executive leadership, Tech Leads, Architects, and other PMs to manage overall progress, risk, and dependency.

• Work with Business Stakeholders, Product owners, and teams collaboratively to define & maintain Sprint Backlogs, User Stories, Sprint Status & Release plans.

• Work with the Scrum team very closely and help them in removing iteration roadblocks.

• Work closely with the Program Manager to define the strategic solution, goal, vision, and milestones at the project level that deliver expected Business values.

• Identify the improvement areas and help team members to upskill themselves. Provide required guidance, training, and time to team members without impacting the Project's progress.

• Managed Kanban and product backlog and ensured timely delivery, expedited critical items as and when required, and tracked the velocity and sprint burndown daily using CA Rally.

• Facilitate Scrum ceremonies like Iteration Planning, Daily Scrum, Iteration Review, and Iteration Retrospective.

• MetLife IB Life QA-eService system is developed to provide a Web Interface to field associates and clients online access to information on Annuity, Life, Long Term Care, Disability, Investments, Auto and Home, and Critical Illness policies sold through MLFS, NEF, Gen Am, and MLI
• The application also supports Functionality to perform transactions such as Loan requests, Electronic Payment transactions, Fund Transfers, Future Allocations, Investment Strategies, and Address changes.
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Roles and Responsibilities –

• Plan test activities for every phase of the test life cycle such as SIT, Regression, and UAT.

• Co-ordinate & monitor the project deliverables Test strategy, Test Plan, Test Data, and DSR.

• Coordinate and collaborate workflow processes and issues in designing, programming, and testing.

• Conduct Requirement Risk Assessment to analyze the Requirements and identify the Risks associated with the Requirements.

• Responsible for verifying that Component & Assembly Test Execution are performed in QC before Automation script execution.

• Responsible for conducting Defect Management and Issue resolution meetings.

• Test case design and validation, Issue and status reporting.

• Reviewing status reports from team managers and taking appropriate actions.

• Daily status and Defect Discussion calls with technical teams.

• Pfx.Net initiative aims to identify specific clients that are affected by new tax law developments, pinpoint clients that may have benefited from additional services, and identify service areas that you can introduce into your practice
• The Client Relate Wizard allows us to perform searches against Pro System Fx locally saved tax return files and tax return files that may have been saved at Pro System via the Internet (Global Fx).

Roles and Responsibilities –

• Analyze proposed solutions with subject matter experts & develop business and data flows.

• Plan the test activities for every phase of the test life cycle such as SIT, Regression, and UAT.

• Co-ordinate & monitor the project deliverables like Test strategy, Test Plan, and Test Data.

• Coordinate onshore/offshore dev and testing teams.

• Written and executed SQL queries join, Group by, having clause, etc. to validate data.

• Validate the connection and data using the SOAP UI tool.

• Preparation of Test Data and Analysis Reports, status reports, and execution reports.

• Responsible for defect tracking, defect management, and root cause analysis.

• Responsible for group reviews and inspection of test deliverables.