Jithesh Babu
Cary,NC
Summary
Shown excellent analytical and troubleshooting abilities in production support engagement for a suite of client applications in direct coordination with the client and business. Expertise in ITIL processes, including incident management, problem management, change management, and release management. Always keen to learn new technologies and business processes to grow with the organization. Experience in reviewing client requirements, prioritizing requirements, creating design documents, and establishing a baseline project plan. Received recognition from different clients for quality deliverables. Excellent communication skills, and a good team player.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Consultant
Tata Consultancy Services
Cary, NC
10.2022 - Current
- Project Overview: Support/maintenance engagement for Fixed Income Product. This involves trades within a number of legal entities, or separate businesses established for tax and regulatory purpose. Various lines of business include finance trades, corporate bonds, municipal bonds, mortgage-backed securities.
- Handling business requests and incidents for multiple applications involving bank’s fixed income products
- Worked on troubleshooting and providing break fixes for various business critical components written in shell script/ perl script and java.
- Experience in supporting application with significant Kafka messaging infrastructure.
- Hands on experience with monitoring tools like Grafana and Splunk.
- Part of PTA automation team, to identify and reduce KSLs and manual efforts. Helped client in reducing over 50 tickets and 25 hours of manual efforts per month.
- Created knowledge repository for DTE2/DTE-FISS applications which in turn reduced turnaround time for business requests/incidents by 80%.
- Gained subject matter expertise with key vendor Broadridge and thereby reducing ticket dependency, in turn saving hundreds of dollars for client.
- Troubleshooting and analysis of key procedures and identifying key data within Oracle and EXACC databases.
- Automation of key operations reports incorporating in house automation tool DBrun using yaml and ad hoc unix scrips for various business audit purpose.
- Took complete ownership of key code remediation activities involving change management and deployment using Bit Bucket/Jenkins/Teamcity.
- Currently collaborating with product team on migration of fixed income application to Google cloud.
- Support/maintenance engagement for Fixed Income Product. This involves trades within a number of legal entities, or separate businesses established for tax and regulatory purpose. Various lines of business include finance trades, corporate bonds, municipal bonds, mortgage-backed securities.
Technical Lead
Infosys Limited
Cary, NC
12.2017 - 10.2022
- Project Overview: Support/maintenance engagement for customer communication and compensation applications offered by the client. Customer communication applications involve accepting data from various administration and billing systems across multiple lines of business including Group Dental, Group Disability and Retail Annuity.
- Lead a geographically distributed production operations team for shared services applications involving Documaker and Quadient technologies.
- Tracking all service requests/incidents through Daily Standup Meet with client and operations team.
- Worked on troubleshooting and providing break fixes for various critical batch developed in Unix scripts.
- Part of continuous improvement team to identify and enhance, various job failure scenarios to reduce abend ticket patterns. Helped client in reducing approximately 25-30 abend tickets per month.
- Worked on identifying key Java heap space issues withing application code which resulted in optimizing application performance by over 60%.
- Automation of various manual activities using Java code and Unix scripts to reduce manual efforts and human errors.
- Created Reporting tool (Java/SQL) to send key transaction data via e-mail as proactive measure for business to identify error transactions submitted through middleware layer for various admin applications. Cost saving thousands of dollars for client.
- Troubleshooting and analysis of key procedures and identifying key data using DB2/MS SQL queries.
- Executing SQL queries to extract key data from DB2 tables for various business audit/reporting purpose.
- Handling key issues related to PaaS services managed by Quadient Inspire on Cloud.
- Took complete ownership of key code remediation activities involving change management and deployment using Bit Bucket and UrbanCode.
- Support/maintenance engagement for customer communication and compensation applications offered by the client. Customer communication applications involve accepting data from various administration and billing systems across multiple lines of business including Group Dental, Group Disability and Retail Annuity.
Technical Lead
Wipro Limited
Chennai, India
02.2017 - 12.2017
- Project Overview: Merging two client business entities (Energy and kitchen appliances) as one integrated portal by providing consistent and efficient functions on the public store to make it as easy as possible for customers to engage with both business entities.
- Gathering requirement from business for the new portal. Preparing design document.
- Customizing IBM Websphere Commerce API’s too meet client requirements.
- Creating new handlers using JAVA in Websphere Commerce for the API not available out of the box (IBM).
- Creating new REST API as well customizing existing IBM Websphere Commerce API.
- Creating cron job for migrating old orders for ATCO to new portal with IBM Commerce backend.
- Creating new tables to the existing IBM Websphere Commerce to support both out of box Derby database and external Oracle database, customizing by generating new EJB’s.
- Used Sourcetree/GIT as the repository for build and deployment.
- Merging two client business entities (Energy and kitchen appliances) as one integrated portal by providing consistent and efficient functions on the public store to make it as easy as possible for customers to engage with both business entities.
Senior Analyst
Wipro Limited
Richardson, Texas
03.2011 - 02.2017
- Project Overview: Support/maintenance engagement for client portal which provides suite of applications that helps health care professionals and insurance providers, complete administration and management of health benefit plan configuration.
- Lead a geographically distributed production operations team for shared services application.
- Gathering requirement from business for any new change/enhancement to the client web application using Struts framework.
- Troubleshooting daily critical UNIX batch jobs and resolving issues well within client defined SLA.
- Providing break fixes in timely manner. Helped client in identifying various areas of enhancement within client application using Struts, JavaScript, and IBM RAD was used to develop and deploy application changes.
- Automation of various client reports using Java programs embedded in UNIX cron jobs.
- Providing support for application or application dependent deployment activities using CVS repository and Dimensions.
- Coding and testing for service requests. Service requests include new enhancement or changing existing application Portlets using Struts framework with backend DB2.
- Provided connections using JDBC to the database and developed SQL queries to manipulate the data and wrote Stored Procedures for interacting with the database.
- Changes and adding new ECS Web Services to interact with RXCLAIM system.
- Participating and supporting disaster recovery for application in exclusive CISCO VPN environment. Took full responsibility of entire process by providing regular status update and tracking all issues encountered.
- Participating in cross application training to support suite of applications in critical situations.
- Also, expanded the knowledge of technology and domain by working on various other activities other than ticket resolution, which includes release management, feasibility analysis for new requirements. Risk analysis for any external system change.
- Support/maintenance engagement for client portal which provides suite of applications that helps health care professionals and insurance providers, complete administration and management of health benefit plan configuration.
Developer
Wipro Limited
Bangalore, India
06.2010 - 03.2011
- Project Overview: Support engagement for client’s medical information portal. MI portal application is an on-line self-service Medical Information service for all professionals which allows HCP’s to seek out targeted responses to unsolicited questions about client’s Products.
- Involved in monitoring and debugging critical UNIX jobs used by portal for product feed.
- Used IBM Sterling Commerce framework to develop enhancements and break fixes for the GSK MI.
- Employed Comergent for mapping and persisting the data to Oracle 10i database.
- Monitoring GAA adapter messaging servers.
- Used log4j to perform logging in the applications.
- Used Maven script for building and deploying the application.
- Support engagement for client’s medical information portal. MI portal application is an on-line self-service Medical Information service for all professionals which allows HCP’s to seek out targeted responses to unsolicited questions about client’s Products.
Developer
Wipro Limited
Bangalore, India
09.2008 - 06.2010
- Project Overview: Creating assortment which helps in proper stacking of products in stores for better space utilization which leads to easy access and maximum sale.
- Involved in requirement gathering phase of SDLC with Business Analyst.
- Involved in writing design document for assortment application.
- Developed application using J2EE 1.4 complaint framework and EJB 3.0.
- User interface was developed using Adobe Flex.
- Used MySQL 5 OLTP database for data persistence using Hibernate.
- Developed test cases to perform unit testing and integration testing.
- Creating assortment which helps in proper stacking of products in stores for better space utilization which leads to easy access and maximum sale.
Education
Masters in computer application -
Calicut University
Kerala, India01.2007
Bachelors in computer application -
MCRPV
Rajasthan, India01.2004
Skills
- Java
- Unix/Shell Scripting
- XML
- JSP
- Oracle 10g/11g
- DB2
- MS SQL Server
- Apache Tomcat
- IBM WebSphere
- REST
- Quadient AWS
- Google Cloud
- AppDynamics
- Splunk
- Jenkins
- TeamCity
- Continuous improvement
- Problem solving
Professional Awards
- Received excellence in delivery award for the very first project from H.E.B.
- Received feather in cap award for consistent performance in client deliverables for multiple clients.
Certification
- Google Cloud Generative AI Leader
Timeline
Senior Consultant
Tata Consultancy Services
10.2022 - Current
Technical Lead
Infosys Limited
12.2017 - 10.2022
Technical Lead
Wipro Limited
02.2017 - 12.2017
Senior Analyst
Wipro Limited
03.2011 - 02.2017
Developer
Wipro Limited
06.2010 - 03.2011
Developer
Wipro Limited
09.2008 - 06.2010
Masters in computer application -
Calicut University
Bachelors in computer application -
MCRPV
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