JITHIN THOMAS
Missouri City,TX
Summary
Dynamic professional with a proven track record at Metropolitan Transportation Authority, excelling in customer service and vehicle maintenance. Leveraged defensive driving and exceptional customer relations to enhance passenger satisfaction and safety. Known for quick learning and decision-making, consistently achieving high standards in diverse roles from Bus Operator to Cashier Manager.
Overview
8
8
years of professional experience
Work History
Bus Operator
Metropolitan Transportation Authority
03.2023 - Current
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Maintained full understanding of local roads and traffic patterns.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Worked different route every day based on changing passenger locations and destinations.
- Conducted comprehensive pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
Caregiver, Special Needs
Silver Health Care
01.2023 - Current
- Prepared meals and snacks and fed clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
- Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
- Developed strong relationships with clients and families, fostering trust and open communication regarding care plans.
- Communicated well both verbally and in writing with clients, guardians, and medical professionals.
- Ensured timely administration of medications and treatments as prescribed by medical professionals.
- Increased client''s independence with consistent skill-building exercises and positive reinforcement.
- Improved clients'' communication skills through tailored speech therapy exercises and activities.
- Provided transportation to appointments, outings, or activities as needed, ensuring the safety of special needs individuals at all times.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Cashier Manager
N&T Food Store
08.2021 - 03.2023
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Promoted a safe working environment with thorough adherence to company policies and safety protocols.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Delivery Driver
Package Express
09.2016 - 07.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Education
GED -
GED.com
Houston, TX05.2024
No Degree -
Glenbard West High School
Glen Ellyn, IL05.2007
Skills
- Clean Driving Record
- Vehicle Inspection
- Vehicle Maintenance
- Defensive Driving
- Traffic laws compliance
- Safe driving skills
- Customer relations skills
- Emergency Procedures
- Patience and understanding
- Wheelchair Transfers
- Fast Learner
- Childcare experience
- Decision-Making
- Customer Service
- Time Management
- Store Opening and Closing
- Customer Complaint Resolution
Hobbies
Riding Motorcycle, Traveling, Listening to Music, Cooking, Sports - Soccer and Cricket, Playing video games
Languages
Malayalam
Native or Bilingual
Spanish
Elementary
Timeline
Bus Operator
Metropolitan Transportation Authority
03.2023 - Current
Caregiver, Special Needs
Silver Health Care
01.2023 - Current
Cashier Manager
N&T Food Store
08.2021 - 03.2023
Delivery Driver
Package Express
09.2016 - 07.2021
GED -
GED.com
No Degree -
Glenbard West High School