Jitin Dammu
North Bergen,NJ
Summary
QA Analyst with 2 years experience in leading quality assurance for high-profile e-commerce platforms within Kroger and Google. Skilled in crafting and executing test strategies across various devices, ensuring seamless user experiences in promotion and food ordering applications. Proficient in SQL and Google Cloud Platform for backend testing and data validation. Demonstrated ability in utilizing advanced data visualization tools like Power BI, Tableau, and BigQuery to derive actionable insights from complex datasets. Adept at collaborating with cross-functional teams to refine product features and enhance operational performance. Proven track record of communicating findings to stakeholders, driving strategic decisions based on quality metrics.
Overview
3
3
years of professional experience
Work History
QA Analyst
Kroger
11.2022 - Current
- Develop and execute detailed test plans and test cases for promotion applications across multiple devices to ensure optimal performance and user experience.
- Utilize SQL queries in MS SQL Server to validate data integrity and perform backend testing of promotional databases, ensuring accurate promotion deployment.
- Design and implement manual testing strategies for website and application promotions, documenting defects and working with development teams to resolve issues.
- Create and maintain comprehensive test documentation, including test steps and scenarios, to guide the testing process and provide clear instructions for replication.
- Analyze promotional performance through advanced data visualization techniques using Power BI and Tableau, identifying trends and areas for improvement.
- Synthesize findings from visualizations and data analysis to construct actionable insights that inform promotion strategies.
- Collaborate with cross-functional teams, including marketing and sales, to refine promotion strategies based on QA findings and analysis.
- Present complex data and test results to stakeholders and senior management in an understandable format, aiding strategic decision-making.
- Continuously update knowledge of testing methodologies and promotional trends to drive efficiency and effectiveness within the QA process.
- Ensure quality assurance policies and best practices are adhered to in every phase of the promotional campaign lifecycle.
Analyst
Google
08.2021 - 11.2022
- Lead the development of comprehensive test strategies for Google’s food ordering platforms, ensuring functionality across web and mobile interfaces.
- Perform rigorous manual testing across various devices and operating systems to validate user experience and order processing within the Google food ordering ecosystem.
- Utilize Google Cloud Platform (GCP) services for data validation and to set up test environments that simulate real-world usage at scale.
- Design, maintain, and execute automated test suites using Google’s in-house testing frameworks and tools to accelerate the testing cycle and identify regressions.
- Collaborate with software engineers to integrate testing methodologies into the CI/CD pipeline, ensuring consistent quality and reliability.
- Analyze large datasets using BigQuery to validate the integrity of food ordering transactions and generate insights into operational performance.
- Employ data visualization tools provided within the GCP ecosystem to create comprehensive reports and dashboards for tracking quality metrics over time.
- Work closely with UX researchers to understand customer pain points and ensure that the product aligns with user expectations and needs.
- Engage with cross-functional teams, including engineering, product management, and user experience, to refine quality assurance processes and enhance product features.
- Communicate findings and advocate for quality improvements, presenting complex data in a clear and actionable manner to stakeholders and product teams.
- Stay abreast of the latest Google technologies and QA best practices to foster innovation and maintain the highest standards of quality for Google’s food ordering services.
Education
Master Of Science - Management Information Systems
Stevens Institute of Technology
Hoboken, NJ05.2021
Bachelor Of Technology - Production Engineering
National Institute of Technology Calicut
Kerala, India05.2018
Skills
- Software Quality Assurance Knowledge
- Report Creation
- Software Development Knowledge
- Data Analysis
- Monitoring Data Quality
- SQL Understanding
- Functional Testing
- Gathering Requirements
- Document Quality
- Testing Documentation Maintenance
- Google Slides
- Daily Status Reports
Accomplishments
Recognized with the “Best Employee Award” for outstanding contributions to the food ordering team, significantly enhancing the accuracy and efficiency of quality assurance processes, analysis and improving overall customer satisfaction.
Timeline
QA Analyst
Kroger
11.2022 - Current
Analyst
Google
08.2021 - 11.2022
Master Of Science - Management Information Systems
Stevens Institute of Technology
Bachelor Of Technology - Production Engineering
National Institute of Technology Calicut