Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jitinder Kaur

Summary

Dynamic professional with extensive experience at American IELTS Institute, specializing in team leadership and training coordination. Demonstrated success in improving customer relations and operational efficiency. Skilled in data analysis to inform strategic decisions while promoting a positive work environment. Strong computer literacy enhances adaptability and conflict resolution capabilities.

Overview

8
8
years of professional experience

Work History

Manager's Assistant

Subway
Visalia, California
05.2024 - 10.2024
  • Food preparation and storage.
  • Compliance with safety regulations.
  • Assisted management in daily operations and staff scheduling.
  • Coordinated training sessions for new employees on company policies.
  • Managed customer inquiries and resolved complaints in a timely manner.
  • Maintained inventory levels and ordered supplies as needed.
  • Supported marketing initiatives and promoted daily specials to customers.
  • Organized team meetings to discuss goals and performance improvements.
  • Ensured compliance with food safety standards and cleanliness protocols.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Coordinated catering services for various functions, including sales trainings and department meetings.

Senior Manager

American Ielts Institute
Mohali, Punjab
06.2019 - 01.2023
  • Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
  • Regularly evaluated customer satisfaction levels by surveying customer base and analyzing results.
  • Monitored competitor activities to anticipate changes in the industry landscape and design appropriate response measures.
  • Analyzed data from market research surveys to identify trends and develop actionable insights for organizational growth.
  • Managed crisis situations, implementing contingency plans to minimize impact on operations.
  • Coordinated with marketing to develop branding and promotional strategies.
  • Led curriculum development for IELTS preparation courses and materials.
  • Managed training programs for instructors to enhance teaching methodologies.
  • Implemented student assessment tools to gauge progress and needs.
  • Coordinated marketing strategies to promote language programs effectively.
  • Facilitated workshops to improve student engagement and learning outcomes.
  • Oversaw budget planning and allocation for departmental initiatives.
  • Mentored junior staff in best practices for student support services.
  • Analyzed program feedback to refine course offerings and delivery methods.
  • Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
  • Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
  • Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
  • Collaborated with external vendors to negotiate contracts that met company requirements while minimizing costs.
  • Established effective communication channels between different departments within the organization.
  • Conducted regular performance appraisals for direct reports to provide feedback on their work performance.
  • Leadership role in planning annual budgets for each department based on forecasted sales volumes.
  • Provided strategic direction to departmental heads regarding resource allocation decisions.

Duty manager- Operations

Caltex Wellsford
Near Auckland, New Zealand
07.2017 - 05.2019
  • Supervised daily operations and ensured compliance with company policies.
  • Managed staff schedules and coordinated training for new employees.
  • Monitored inventory levels and ordered supplies as needed.
  • Resolved customer complaints and maintained positive service experiences.
  • Implemented safety protocols and conducted regular inspections of facilities.
  • Collaborated with team members to improve workflow efficiency and productivity.
  • Conducted performance evaluations and provided constructive feedback to staff.
  • Maintained cleanliness and organization of the service area for optimal operations.
  • Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
  • Responded promptly to any emergency situations that arose during shifts.
  • Created positive work environment for employees and delivered exceptional customer service.
  • Supervised cash handling procedures, ensuring that all transactions were processed accurately.
  • Handled employee problems in absence of general manager.
  • Developed and implemented strategies to improve customer service.
  • Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
  • Delegated tasks appropriately amongst team members according to individual skillsets.

Team Member

Burger King
Napier
10.2016 - 07.2017
  • Monitored expiration dates on food items for freshness assurance.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Provided excellent customer service in a fast-paced environment.
  • Prepared and cooked food according to safety and quality standards.
  • Operated kitchen equipment to efficiently prepare menu items.
  • Maintained cleanliness of workstations and dining areas throughout shifts.
  • Assisted team members during peak hours to ensure smooth operations.
  • Handled cash register transactions with attention to detail and accuracy.
  • Followed company policies for food safety and sanitation practices.
  • Participated in training new employees on proper procedures and protocols.
  • Maintained a clean and organized work area throughout shift.
  • Operated cash registers to process payments from customers.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Greeted customers upon entering the store with friendly demeanor.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Collaborated with team members to maximize productivity and efficiency.
  • Rotated through series of different stations based on team needs.
  • Built and maintained working relationships with peers and upper management.
  • Trained new team members using approved training materials and information.
  • Looked for ways to go above and beyond job requirements.

Education

Business Management level 7 - accounting, finance, marketing, strategic management

National institute of Education
Hastings, New Zealand
12.2016

Master’s in commerce (MCom.) -

Chaudhary Devi Lal University
Haryana, India
12.2013

Skills

  • Training coordination
  • Conflict resolution
  • Team leadership
  • Expense control
  • Customer relations
  • Time management
  • Advance computer literacy
  • Adaptability and flexibility
  • Multitasking and organization
  • Product and service sales

Languages

English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional

Timeline

Manager's Assistant

Subway
05.2024 - 10.2024

Senior Manager

American Ielts Institute
06.2019 - 01.2023

Duty manager- Operations

Caltex Wellsford
07.2017 - 05.2019

Team Member

Burger King
10.2016 - 07.2017

Business Management level 7 - accounting, finance, marketing, strategic management

National institute of Education

Master’s in commerce (MCom.) -

Chaudhary Devi Lal University

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Jitinder Kaur