Jivan Massey
Sandersville,GA
Summary
Compassionate Social Services Provider known for high productivity and efficient task completion. Skilled in client assessment, care plan development, and case documentation. Excel in critical thinking, active listening, and effective communication to navigate complex cases with empathy and professionalism. Committed to improving client outcomes through strategic planning and resource coordination.
Overview
12
12
years of professional experience
Work History
Liability Claims Adjuster
Bristol West Insurance (Farmer's)
Remote
2024.02 - Current
- Negotiated settlements with claimants or their representatives in order to resolve disputes.
- Ensured timely processing of claims through regular follow-up on outstanding issues.
- Evaluated financial statements submitted by claimants in order to verify accuracy of damages claimed.
- Maintained detailed records of all activity related to assigned cases in accordance with established procedures.
- Reviewed policies issued by the company to ensure compliance with state regulations governing liability coverage.
- Evaluated potential exposure levels associated with each case prior to initiating any settlement negotiations.
- Conducted interviews with claimants, witnesses, and medical providers to obtain information concerning claim circumstances.
- Investigated liability claims to determine the extent of insurance company's responsibility for payment.
Insurance Specialist
Credit Acceptance
Remote
2023.08 - 2024.02
- Handled inbound calls served by a dialer and outbound calls that are made to settle insurance claims in a compliant manner, as quickly as possible.
- Managed inbound and outbound calls in compliance with the Call Quality Score Model.
- Recommended vehicles for repossession, when necessary.
- Process necessary paperwork pertaining to Insurance and GAP Claims.
- Assisted in gathering documents for GAP Claims.
- Communicated cross-functionally with other departments when settling claims.
- Encouraged customers to stay current on their payments while insurance claims are pending.
- Processed payments, when applicable.
- Responded promptly to customer inquiries about their policies and provided timely updates as needed.
- Identified areas of potential fraud or abuse in claims processing activities.
Bodily Injury Claims Adjuster
GEICO
Remote and Hybrid (Macon, Ga)
2020.02 - 2023.06
- Ownership of multiple pending property damage and bodily injury claims, of varying degrees of complexity and severity.
- Interviewed claimants, medical specialists, and employers to determine pertinent claim information.
- Developed, implemented, and updated a plan of action to bring each claim to closure in a timely manner.
- Established timely and appropriate claim and expense reserves.
- Negotiated and settled bodily injury claims based on medical treatment, independent judgment, and application of comparative fault, as applicable.
- Reviewed medical bills and records to reach a fair settlement with injured parties.
- Maintained continuity of work operations by documenting and communicating actions and continuing needs within the claims.
- Actively sought out new sources of information which could be used to support a claim decision.
Social Services Technician
Riveredge Behavioral Health
Milledgeville, Ga
2014.09 - 2020.01
- Assisted clients in accessing services and benefits by providing education and information about community resources, successfully assisting clients in acquiring needed aid.
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Gathered information from mental and physical health, and educational records to make recommendations and determine appropriate care plans.
- Worked collaboratively with the client to construct a treatment plan that has achievable goals, providing the best chances of treatment success.
- Determined, needed, and relevant interventions based on each client's cognitive abilities and current needs.
- Monitored caseloads to ensure that all cases are being worked efficiently and effectively.
- Advised clients on how best to utilize available public assistance programs.
- Provided crisis intervention services during times of emergency or distress.
- Participated in team meetings with other professionals involved in providing social services.
Forensic Services Technician
East Central Regional Hospital
Augusta , GA
2012.05 - 2014.09
- Under direct supervision, learns to provide basic patient care and works with patients/clients to develop daily living skills.
- Received additional training, as required, to gain full proficiency and experience in all areas.
- Transported and/or accompanies clients to treatment units, using a wheelchair or stretcher.
- Provides subprofessional occupational and/or physical therapy services to physically and/or developmentally disabled patients.
- Provided clients with help walking, exercising, and moving in and out of bed.
- Prepares clients for treatment or examination.
- Observed and documents patient data, behavior, and activity.
- Ensured safety and security of clients.
- Conducted activities for recreation and socialization.
- Assists in administration of medications and treatments, takes vital signs, and/or draws blood or collects other bodily fluids, as directed by a physician or nurse.
Education
Bachelor's - Psychology
Fort Valley State University
Fort Valley, Ga12.2011
Skills
- Critical Thinking
- Relationship Building
- Task Prioritization
- Behavior Modification
- Goal Setting
- Motivational Interviewing
- Organizational Skills
- Risk Assessment
- Client Advocacy
- Written and verbal communication
- Individual Counseling
- Crisis Intervention
Timeline
Liability Claims Adjuster
Bristol West Insurance (Farmer's)
2024.02 - Current
Insurance Specialist
Credit Acceptance
2023.08 - 2024.02
Bodily Injury Claims Adjuster
GEICO
2020.02 - 2023.06
Social Services Technician
Riveredge Behavioral Health
2014.09 - 2020.01
Forensic Services Technician
East Central Regional Hospital
2012.05 - 2014.09
Bachelor's - Psychology
Fort Valley State University
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