Jivore Beck
Certified Pharmacy Technician
Las Vegas,NV
Summary
I'm a driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues with great relationship-building and multitasking skills.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
Work History
Pharmacy Technician
Walmart
02.2021 - Current
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Counted and labeled prescriptions with correct item and quantity.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
Technical Support Specialist
Asembia
06.2017 - 03.2020
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
- Resolved 50+ technical support inquiries per day.
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Collaborated with cross-functional teams for complex problem-solving, leading to improved operational efficiency.
- Documented all client interactions thoroughly in the incident management system, allowing for efficient tracking of recurring issues and trends.
- Walked individuals through basic troubleshooting tasks.
- Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
- Achieved high first-call resolution rates through diligent troubleshooting efforts and comprehensive product understanding.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Developed comprehensive knowledge of company''s products and services to provide accurate solutions to client inquiries.
- Managed high-volume ticket queues while maintaining exceptional levels of customer service and satisfaction.
- Documented support interactions for future reference.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Reduced response time with effective communication skills, ensuring customers received prompt assistance.
- Recorded and maintained relevant notes for each client and work order.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Created user accounts and assigned permissions.
- Tested new software and hardware prior to deployment.
- Generated reports to track performance and analyze trends.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Identified upselling opportunities to increase revenue generation.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Fulfillment Pharmacy Technician
United Health Group
10.2016 - 06.2017
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Counted and labeled prescriptions with correct item and quantity.
Senior Pharmacy Technician
Walgreens
01.2014 - 01.2016
- Receiving, shipping and scanning of all medication orders Dispensing duties include counting the prescribed number of tablets or utilize automated production technology to fill prescriptions Inventory control, data entry, and customer service
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
- Supported pharmacists in administering immunizations, increasing community access to vital healthcare services.
- Developed strong relationships with patients through empathetic listening and tailored guidance on medication usage directions or side effects prevention tips.
- Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
- Contributed to the successful passing of multiple regulatory inspections through diligent adherence to protocols and procedures.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining adequate stock levels of medications through effective purchasing practices considering demand fluctuation or potential shortages.
- Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
Education
Associate of Science - Healthcare Administration Services
Colorado Technical University
Colorado 01.2019 - 01.2021
Skills
Pharmacy Ordering
Point Of Sale Functions
Measurement and Calculations
Data Entry
Third Party Billing
Customer Service
Patient Profile Management
Medication Order Entry
Microsoft applications
Drug safety
Medication Dispensing
Team Collaboration
Drug utilization review
Workflow Optimization
Patient confidentiality
Drug Inventory Management
Problem-solving skills
Confidentiality and HIPAA
Insurance Verification
Pharmaceutical Calculations
Manual and automated medication dispensing
Drug Classification Knowledge
FDA Drug Safety Guidelines
Dosage Form Preparation
Labeling Accuracy
Pharmacology knowledge
Pharmacy Law Compliance
Medication Therapy Management
Pharmacy Software Proficiency
Medicare and Medicaid process
Operations Support
Advanced math skills
Multitasking Abilities
Active Listening
Problem-solving abilities
Analytical Thinking
Interpersonal Communication
Effective Communication
Time Management
Staff Leadership
Analytical Skills
Teamwork and Collaboration
Medical Insurance Claims Processing
Certified Pharmacy Technician (CPhT)
Attention to Detail
Professionalism
Certification
Registered Pharmacy Technician License, PT16315, 2024-10-01
Timeline
Pharmacy Technician
Walmart
02.2021 - Current
Associate of Science - Healthcare Administration Services
Colorado Technical University
01.2019 - 01.2021
Technical Support Specialist
Asembia
06.2017 - 03.2020
Fulfillment Pharmacy Technician
United Health Group
10.2016 - 06.2017
Senior Pharmacy Technician
Walgreens
01.2014 - 01.2016