Jiwoo Kim
Simi Valley,CA
Summary
- Committed to team improvement and impacting team Success.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Corporate Trainer
Octopus Restaurant Group
07.2020 - Current
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Collaborated with management to identify company training needs and scheduling.
Server Shift Leader
Octopus Restaurant Group
09.2016 - 09.2020
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
Education
Associate of Science - Biology
Moorpark College
Moorpark, CA05.2018
Skills
- Orientation and Onboarding
- Performance Monitoring
- Training Assessment
- Employee Interviewing
- Cost Control and Reduction
- Corporate Communications
- Charge Leadership
- Regulation Management
Accomplishments
- Supervised team of 60+ staff members.
Languages
Korean
Native or Bilingual
Timeline
Corporate Trainer
Octopus Restaurant Group
07.2020 - Current
Server Shift Leader
Octopus Restaurant Group
09.2016 - 09.2020
Associate of Science - Biology
Moorpark College
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