Jiwoo Lee
Colorado Springs,CO
Summary
Dedicated server with proven expertise in delivering exceptional customer service and resolving complaints effectively. Adept at collaborating with kitchen staff to ensure timely food delivery in high-volume environments.
Overview
1
1
year of professional experience
Work History
restaurant server
Fujiyama
Colorado Springs, Colorado
03.2025 - Current
- Provided excellent customer service to enhance dining experience.
- Took and processed customer orders accurately and efficiently.
- Set up tables and prepared dining area for guests.
- Assisted in training new staff on service protocols.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness of dining area and utensils throughout shifts.
- Resolved customer complaints professionally to ensure satisfaction.
- Handled cash transactions and operated the point-of-sale system.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Took orders from customers accurately and in a timely manner.
server
Korean BBQ Restaurant
Colorado Springs, Colorado
08.2025 - 10.2025
- Provided excellent customer service to enhance dining experiences.
- Assisted in menu explanations and recommendations for guests.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area and tables.
- Processed customer orders accurately using POS system.
- Handled guest inquiries and resolved complaints effectively.
- Set up and prepared dining area for daily service operations.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Education
Bachelor of Arts - Nursing
Pikes Peak College
Colorado Springs, CO08-2026
Skills
- Patient care
- EPIC charting
- Team collaboration
- Effective communication
- Problem resolution
- Customer service
- Time management
- Technical documentation
- Staff training
- Menu design
- Positive and professional
- Professional appearance
- Regulatory compliance
- Bill computation
- Customer feedback management
- Guest engagement
- Check payment processing
- Daily specials memorization
- Food sales and promotion
- Shift management
- Inventory management
- Dish preparation
- Supply restocking
- Take-out service
- Food station setup
- Buffet setup and takedown
- Item promotion
- Order management
Restaurant Staff (Various Locations)
South Korea | Jan 2020 – Feb 2024
- Performed various roles such as dishwasher, cleaner, cook, server, and cashier
- Assisted with both front-of-house and back-of-house operations
- Demonstrated flexibility and teamwork in dynamic work environments
Timeline
server
Korean BBQ Restaurant
08.2025 - 10.2025
restaurant server
Fujiyama
03.2025 - Current
Bachelor of Arts - Nursing
Pikes Peak College