Jiya Bickham
Ponchatoula
Summary
Friendly and dependable professional with 3-5 years of experience across physical therapy support, retail customer service, mental health, and lifeguarding. CPR certified and skilled in working with diverse groups, including children, patients, and customers. Known for creating safe, welcoming environments and providing attentive, people-centered support. Brings a strong work ethic, excellent communication skills, and a passion for helping others in fast-paced, team-oriented settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Physical Therapy Technician
Rehab Dynamic
08.2024 - Current
- Educated patients on proper exercise techniques and home care routines, promoting long-term health and injury prevention.
- Prepared patients to meet with physical therapists.
- Assisted with reception duties like scheduling patients and completing follow up calls.
- Assisted in the rehabilitation of patients, utilizing various therapeutic modalities such as electrical stimulation.
- Enhanced patient comfort during treatment sessions by providing clear explanations of each procedure and maintaining a supportive environment.
Mental Health Technician
Northlake Behavioral Health
01.2025 - 02.2025
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
CASHIER/GREETER
Bath and Body Works
10.2022 - 12.2024
- Operated cash register and . accurately processed payments, returns, and exchanges.
- Built and maintained positive working relationships with co-workers.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Provided excellent customer service by greeting customers and offering assistance.
- Helped restock shelves when necessary to maintain an organized display area.
HEAD LIFEGUARD
Recreation
05.2024 - 09.2024
- Demonstrated excellent customer service skills while interacting with guests, answering questions and resolving conflicts.
- Instructed swim lessons for all ages and levels of swimmers
- Conducted pool chemical checks to determine adequate safety and hygiene.
- Maintained cleanliness of the facility, including locker rooms, bathrooms, decks and pools.
- Ensured safety of patrons by monitoring pool activity and enforcing appropriate rules. '
Education
Bachelor of Science - Health Sciences
Southeastern Louisiana University
Hammond, LA01-2027
High School Diploma -
Ponchatoula High School
Ponchatoula, LA05-2022
Skills
- Customer service
- CPR certified
- Patient communication
- Appointment scheduling
- Time management skills
- Staff supervision
- Emergency response
Certification
CPR/AED
Timeline
Mental Health Technician
Northlake Behavioral Health
01.2025 - 02.2025
Physical Therapy Technician
Rehab Dynamic
08.2024 - Current
HEAD LIFEGUARD
Recreation
05.2024 - 09.2024
CASHIER/GREETER
Bath and Body Works
10.2022 - 12.2024
Bachelor of Science - Health Sciences
Southeastern Louisiana University
High School Diploma -
Ponchatoula High School
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