Jiya Patel
Overview
2024
2024
years of professional experience
Work History
Key Holder
Swarovski
Pottstown, Pennsylvania
09.2022 - 09.2023
- I participated in training sessions and completed training modules on topics such as customer service techniques, loss prevention strategies, and information on the new product that dropped, so I can be informed on the sales floor about the product.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Ensured store was opened and closed in a timely manner according to company policies.
- Replenished merchandise displays throughout the store as needed to ensure the customers found their products.
- Handled shipping inventory and UPS labels.
- Made a visual display to ensure the product looked appealing to customers.
Sales Associate
Cole Haan
Pottstown, Pennsylvania
03.2022 - 09.2022
- Tracked sales performance metrics to identify trends in market place.
- Developed promotional strategies to increase sales volume.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Upsold additional items based on customer interests and needs.
Backstage Fashion Show Assistant With Dressing
Drexel University
Manhattan, NY
- Organized merchandise on racks accordingly.
- Monitored garment construction processes to ensure quality control standards were met.
- Greeted guests.
- Helped guests find their seats.
Philadelphia Fashion Week Social Media Intern
Drexel University
Manhattan, NY
- Ran a social media page on different platforms, making creative content and videos of backstage.
- I took pictures and videos of models in their outfits.
- I took the runway content to post after the show.
- Attended multiple nights of the week (opening party) - a chance to network while making social media content. -
- (Closing Night) - Fashion show and ran social media for the whole night in a team with other people, sharing content with each other throughout the night.
- Developed content for various social media platforms including Facebook, Twitter, Instagram, YouTube, LinkedIn, and Snapchat.
- Participated in brainstorming sessions for new content ideas.
Education
Bachelor of Arts - Fashion Industry Merchandising
Drexel University
Philadelphia, PA06-2027
Skills
- Visual merchandising: taking a class in visual merchandising and making window and floor plans for school, Barnes and Noble
- Color Theory: I took a design class on color and learned about color symmetry and asymmetry, along with making the color wheel Along with important color theory concepts, the color wheel, primary colors, secondary colors, tertiary colors, color schemes, and color temperature are included
- Making and handling Excel sheets
- Team collaboration involves working with my peers on the project and putting together presentations
- Fluent in Gujarati and Hindi
- I know how to use Photoshop, Illustrator, InDesign, and other Adobe apps I took a Computer Imaging class, where I had to work with these apps, along with Digital Design for Design and Merchandising I created multiple projects using these apps and started using them for personal use
Languages
Gujarati
Native/ Bilingual
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Key Holder
Swarovski
09.2022 - 09.2023
Sales Associate
Cole Haan
03.2022 - 09.2022
Backstage Fashion Show Assistant With Dressing
Drexel University
Philadelphia Fashion Week Social Media Intern
Drexel University
Bachelor of Arts - Fashion Industry Merchandising
Drexel University
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<ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG<ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG