Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ji’ya Scott

Lancaster,SC

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Excels at working as a Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing

service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

While working to bring top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized

solutions to build loyalty.

Also worked as a Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.

Overview

5
5
years of professional experience

Work History

Personal Shopper

Walmart
08.2022 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Worked productively with customers to meet order requirements and service expectations.
  • Documented sales and customer feedback to enable tracking history and maintain accurate records.
  • Created attractive displays to attract more customers and increase sales.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Contributed to event marketing, sales and brand promotion.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Customer Service Representative

Alorica
08.2021 - 11.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Developed and updated databases to handle customer data.
  • Cross-trained and provided backup support for organizational leadership.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Negotiated payment arrangements with customers to establish timely receipt of payments.
  • Processed customer orders and accurately handled payment transactions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Processed refunds and exchanges in accordance with company policy.
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Cashier Trainer

Freddy’s Frozen Custard & Steakburgers
05.2019 - 06.2021
  • Trained new employees by providing knowledge of specific store tasks, policies and goals.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated POS system to complete cash, credit and check transactions.
  • Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
  • Maintained knowledge of current promotions, policies and security practices regarding payment and exchanges.
  • Established or identified prices of goods and tabulated bills with cash registers or optical price scanners.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Processed both cash and card purchases and returns.
  • Received and processed customer payments.
  • Assisted customers by answering questions and fulfilling requests.
  • Alleviated customer service needs with policy-appropriate solutions.
  • Helped management develop employee improvement plans and motivate team members to continually improve.
  • Mentored new team members on sales software system operation.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Researched issues to obtain appropriate answers to customer inquiries.

Cashier Specialist

Taco Bell
01.2019 - 04.2019
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Assisted customers by answering questions and fulfilling requests.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Met all customer needs with engaged attention and knowledgeable service while meeting sales goals through effective promotion of [Product or Service].
  • Answered questions about store policies and addressed customer concerns.
  • Increased sales by offering advice on purchases and promoting additional products.

Education

Master of Science - Marketing

University of South Carolina - Columbia
Columbia, SC
05.2026

High School Diploma -

Lancaster High School
Lancaster, SC
05.2020

Skills

  • Microsoft Word
  • Active Listening
  • Account Management
  • Credit Card Payment Processing
  • Retail Sales Customer Service
  • Order Fulfillment
  • Microsoft Excel
  • Business Development Understanding
  • Microsoft PowerPoint
  • Customer Relations
  • Sales Expertise
  • Customer Service
  • CRM Software
  • Closing Sales
  • Customer Relationship Management
  • Managing Multiple Tasks
  • Brand Representation
  • Problem-Solving Ability
  • Money Handling Abilities
  • Critical Thinking
  • Refund Processing
  • POS Systems Expertise
  • Typing Proficiency
  • Recordkeeping Strengths
  • Technical Support
  • Data Evaluation
  • Call Center Operations

Timeline

Personal Shopper

Walmart
08.2022 - Current

Customer Service Representative

Alorica
08.2021 - 11.2021

Cashier Trainer

Freddy’s Frozen Custard & Steakburgers
05.2019 - 06.2021

Cashier Specialist

Taco Bell
01.2019 - 04.2019

Master of Science - Marketing

University of South Carolina - Columbia

High School Diploma -

Lancaster High School

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