Jiyah Hollmes
Houston,TX
Summary
- Demonstrate versatility in maintaining exceptional standards, whether in customer service or quality assurance
- Boasts extensive cross disciplinary experience, showcasing, adaptability in high pressure environments.
Overview
5
5
years of professional experience
Work History
Host
Loft 18
12.2023 - Current
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Cashier & Server
Sno Dreamz
09.2021 - 02.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Clerk
QuikTrip
08.2019 - 07.2023
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
Education
Bachelor of Science - Human Nutrition
University of Houston
Houston, TX04.2025
Skills
- Quick learner & great multitasker
- Exceptional customer service, punctual, and organized
- Problem Solver
- Leadership
Timeline
Host
Loft 18
12.2023 - Current
Cashier & Server
Sno Dreamz
09.2021 - 02.2024
Clerk
QuikTrip
08.2019 - 07.2023
Bachelor of Science - Human Nutrition
University of Houston