Jiya Lyons
Redford
Summary
Detail-oriented and highly motivated healthcare administrative professional with over seven years of experience in medical billing, patient coordination, and advanced imaging scheduling. Proven ability to manage high-volume clinical workflows, verify complex insurance authorizations, and ensure MRI patient safety through thorough documentation and screening protocols. Known for exceptional communication, EMR proficiency, and a patient-first mindset. Seeking to contribute to a dynamic team with a focus on efficiency, accuracy, and compassionate care.
Overview
8
8
years of professional experience
Work History
MRI Coodinator
Michigan Institute For Neurological Disorders
02.2025 - Current
- Schedule outpatient MRI services, balancing patient needs with technologist, radiologist, and room availability to maximize efficiency
- Gather and verify all patient demographics, insurance details, and physician orders, including contrast requirements and diagnosis clarity
- Conduct detailed safety screenings for implants, stents, shunts, and metal objects; follow up with physicians or facilities for post-op documentation when needed
- Obtain prior imaging records, x-rays, labs, and reports by sending signed releases to outside hospitals and facilities
- Ensure all prep requirements are met before scanning, including reviewing intake forms, confirming lab timelines, and verifying authorizations
- Check for duplicate scans through AIN Imaging and hospital networks (Providence, Corwell, DMC) and attach relevant reports to patient files
- Educate patients and families on MRI preparation; provide written instructions and confirm appointments 48 hours in advance
- Maintain strict adherence to MRI safety protocols and documentation standards; relay all critical information to MRI technologists for final review
Patient Coordinator
Karmanos Cancer Institute
03.2022 - 02.2025
- Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) including Aria, Capstone, Cerner, Citrix, etc.
- Register patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data
- Assists and educates patients, families, and physicians’ offices in procedures necessary to procure a complete set of records and the importance of having those records available for a complete evaluation
- Ensures patients have authorization before special procedures and appointments prior to beginning therapy
- Collects, documents, scans all required demographic and financial information
- Insurance verification for all health plans
- Liaison between the patient and the physician
- Coordinate appointments with physicians in the radiation department with other physicians within the hospital
- Assists with helping patients understand the steps needed to be taken to begin radiation therapy
- Refer patients to in-house as well as outside physicians
- Scheduling patients for scans such as bone scans, cat scans, MRI’s, etc.
- Assure patients meet all requirements before performing any scans in order to assure safety
- Retrieve scripts for patient’s special procedures to ensure the correct scans are being performed
- Schedule based off orders sent by the doctor
Patient Management Clerical Associate
Detroit Medical Center
12.2020 - 03.2022
- Obtain medical and/or demographic data to pre-admit or admit patient to health facility
- Coordinates scheduling of all tests and/or services utilizing current clinical guidelines
- Participates in bed management activities as defined in operating unit policies and procedures
- Facilitates securing referrals and authorizations from referring providers
- Assists patients in completing, understanding, and obtaining signatures on necessary forms
- Provides financial counseling services to assist patients in identifying and obtaining alternate payment sources
- Reviews, monitors, and reconciles collected demographic and insurance data in order to ensure accurate bill production
- Ensures compliance with third party payer requirements
- Communicates clinical, financial, and administrative information to patients or health providers as necessary
Patient Coordinator
Great Expressions Orthodontics
10.2020 - 12.2020
- Scheduled appointments and checked in patients
- Patient screening
- Verified insurances and eligibility
- Communicated treatment plans and payment options with patients
- Performed all clerical and front office duties
Medical Admin Billing & Coding Extern
Great Expressions
08.2020 - 09.2020
- Scheduled appointments and checked in patients
- Verified insurances and collected payments
- Performed all clerical and front office duties
Customer Service Representative
Percepta LLC
01.2019 - 08.2020
- Provided inbound help desk support for dealer and region employees and customers
- Utilized all resources, including the call specific applications, to obtain the correct answer for the customer
- Handled customer complaints and provide appropriate solutions
- Communicated professionally, clearly and grammatically correct to customer inquiries and concerns; educated the customer on client products and services.
Assistant Store Manager
Finish Line
09.2017 - 01.2019
- Coached and supported new and existing sales associates
- Coordinated daily customer service operations (sales, fulfill online orders, returns)
- Maintained in-stock items and assisted to keep store in presentable condition
- Handled customer complaints and provided appropriate solutions
- Completed daily/nightly bank deposits
Education
Medical Administration and Billing program
Dorsey School
Dearborn, MI09.2020
High School Diploma - undefined
Redford Union High School
Redford, MI01.2016
Skills
- Payment collection and posting
- Microsoft Word/Excel
- Proficient in ICD-10, CPT, HCPCS
- Utilizing Medisoft Accounting Software
- Capable of transcribing doctor’s orders and medical dictation
- Experience in creating medical forms, reports, 1500 claims form, and UB-04 forms
- Schedule appointments using Microsoft outlook and Trinity
- Familiar with medical terminology and medical abbreviation
- Familiar with orthodontics terminology
- Familiar with hospitals’ policies and HIPAA law
- Exceptional telephone etiquette and customer service
- Proficient in medical and dentistry databases
- Insurance Verification
- Multitasking and organization
- Customer service
- Project coordination
- Schedule coordination
- Document management
- Scheduling and calendar management
- Verbal and written communication
- Task prioritization
- Goal setting
- Workflow planning
- Work Planning and Prioritization
Timeline
MRI Coodinator
Michigan Institute For Neurological Disorders
02.2025 - Current
Patient Coordinator
Karmanos Cancer Institute
03.2022 - 02.2025
Patient Management Clerical Associate
Detroit Medical Center
12.2020 - 03.2022
Patient Coordinator
Great Expressions Orthodontics
10.2020 - 12.2020
Medical Admin Billing & Coding Extern
Great Expressions
08.2020 - 09.2020
Customer Service Representative
Percepta LLC
01.2019 - 08.2020
Assistant Store Manager
Finish Line
09.2017 - 01.2019
High School Diploma - undefined
Redford Union High School
Medical Administration and Billing program
Dorsey School
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