JiYea Hawkins

• Offered clients catalog showcasing hairstyle, cut and color options to meet individual preferences.
• Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
• Met with customers to discuss style preferences and special requirements before treatment.
• Collaborated with other professionals in the beauty industry.
• Treated customers to shampooing and head massage to promote loyalty.
• Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
• Bleached, dyed or tinted hair using applicator or brush.
• Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
• Assisted customers in selecting appropriate retail products for their needs.
• Designed cleaning schedules and organizational systems for treatment and sales areas.
• Responded to customer inquiries by phone, email, and in person.
• Customized styles, services and products to suit client needs and maintain customer satisfaction.
• Maintained relationships with long-term clients while successfully handling daily walk-in appointments.
• Used curlers, rollers and curling irons to press and curl hair.
• Managed appointments through scheduling software program.
• Educated clients on proper skin care techniques and products.
• Washed, colored, cut and styled hair for high volume of clients daily.
• Promoted additional services or products available in the salon.
• Developed a loyal client base through excellent customer service.
• Engaged with customers by providing friendly conversation during services.
• Upsold various treatments or packages when appropriate.
• Maintained accurate records of customer services provided.
• Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
• Kept work stations clean and sanitized scissors, combs and other styling tools.
• Maintained cleanliness of salon equipment and tools.
• Provided consultations to clients on beauty treatments, products and services.
• Ensured proper sanitation practices were followed at all times.
• Massaged and treated scalp using hands, fingers or vibrating equipment.
• Fostered clean and sanitary work environment to protect customers and staff from infection.
• Introduced customers to cutting-edge beauty trends and products where applicable.
• Evaluated client's hair and physical features to determine style and cut plans.
• Performed rejuvenation techniques on all types of skin and hair.
• Performed scalp treatments to improve hair health and texture.
• Performed haircuts, coloring, highlighting and styling techniques.
• Assisted with basic bookkeeping, filing and maintaining clients' records.
• Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
• Assisted with customer requests and answered questions to improve satisfaction.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Completed day-to-day duties accurately and efficiently.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Managed household errands and other essential duties.
• Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Operated equipment and machinery according to safety guidelines.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Updated and maintained databases with current information.

as a cashier my job was to assist customers with the check-out process and provide courtesy customer service.

• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Worked closely with front-end staff to assist customers.
• Processed customer payments quickly and returned exact change and receipts.