Jiyoung Kim
Newnan,GA
Summary
Proactive and caring worker with [Number] years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
15
15
years of professional experience
Work History
After-School Tutor
MOHWA Elementary School
Gyeongju,South Korea
01.2020 - 02.2022
- Improved students'' overall academic performance by providing one-on-one tutoring in various subjects.
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Introduced creative learning strategies that catered to diverse learner needs, enhancing overall educational experience.
Chinese Teacher
The Human Cultural Center
Ulsan, South Korea
10.2015 - 12.2021
- Utilized effective teaching techniques and materials to implement established curriculum goals and objectives.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Followed best practices of second language acquisition to design and implement sustainable Chinese program.
Customer Service Officer
Hyunadai Mortor Company, Beijing
Beijing, China
06.2007 - 07.2009
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Completed data entry to record call notes, suggestions and questions.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
Education
Master of Business - Business Economics
Sejong University
Seoul, Korea06.2012
Bachelor's Degree - Management Information Systems
Yanbian University of Science And Technology
Yanji, China06.2007
Skills
- Mathematical proficiency
- Homework Assistance
- Patience and Empathy
- Customer Support
- Complaint Handling
- Confident Public Speaking
Languages
Chinese (Mandarin)
Native or Bilingual
Korean
Native or Bilingual
Japanese
Limited Working
Timeline
After-School Tutor
MOHWA Elementary School
01.2020 - 02.2022
Chinese Teacher
The Human Cultural Center
10.2015 - 12.2021
Customer Service Officer
Hyunadai Mortor Company, Beijing
06.2007 - 07.2009
Master of Business - Business Economics
Sejong University
Bachelor's Degree - Management Information Systems
Yanbian University of Science And Technology