JIYOUN LENA PARK
Dallas,TX
Summary
Mrs. Park is a highly motivated, goal-driven, and growth-minded professional with over 10 years of customer-facing experiences in both B2B and B2C environments. Her award-winning career includes six years in dynamic work environments, with four years in international client relations manager and two years in Modern Work cloud solutions and Surface sr. account advisor and sales at Microsoft.
Mrs. Park has a proven record of fostering client and partner relationships, effectively communicating strategies to maximize, retain, and grow customer satisfaction and loyalty. Her focus and drive are evident in her ability to execute strategies that enhance customer success and generate revenue, even in intensely competitive markets.
Professional in client relationship management with track record of enhancing customer satisfaction. Skilled in strategic planning and execution, resulting in improved customer engagement and loyalty. Reliable team collaborator, known for adapting to dynamic environments and achieving consistent results.
As a tenacious and effective customer success manager, she is trusted as both a team player and an individual contributor. Her distinguished career has earned her the respect of her immediate management, peers, and clients. An articulate communicator, she excels in consulting and value selling, enhancing strong client relationships, and ensuring customer success.
Overview
8
8
years of professional experience
Work History
Sr. Direct Sales Associate SMB-C
Microsoft
11.2021 - 11.2023
- Advised SMB-C to modernize their current business model from traditional to digital modern work
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently.
- Implemented time management strategies to optimize daily tasks and prioritize high-priority leads for better results.
- Highly experienced with prospecting new leads from Sales Navigator, nurturing leads to opportunities over 85% rate, closing rate over 90% rate, and providing post-purchase services and account management
- Exceeded quarterly and yearly cloud sales quotas, VTT (Variance to Target) at over 500%, total of $2.1M in FY2023; promoted to Senior Direct Sales Associate position in FY2023-Q4
- Proven team and partner collaboration record to drive cloud and Surface device sales, plan sales process strategies, up-sell and cross-sell, and build solid partner relationships
- MS-900 certified (July 2022)
Int'l Sales & Client Relations Manager
Onnuriplan
03.2017 - 09.2021
- Managed all international sales including orders, customs, transportation, negotiated contracts and built strong client relations with the affiliates in multiple countries
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
- Reported to C-Suite Executives and collaborated with the production team to streamline orders, deliveries, and implement new development projects.
- Developed strategic sale plans for new market, sales revenue growth and expansion internationally, especially participating in international PPE industry trade shows and international government tenders during COVID-19 pandemic.
- Increased international sales revenue by 15%, total sales contract amount of $350k+ in overseas countries.
- Managed an international procurement team of 5 to seek a potential supplier for a $300k+ research & development (R&D) contract deal to increase efficiency of production in 2018.
Creative Director / Owner
Aether International
07.2018 - 11.2020
- Built strong relationships with clients, leading to long-term partnerships and repeat business opportunities.
- Partnered with a brand management company to re-organize business structure and develop marketing campaigns and sales strategies.
- Deliverables include market research, brand direction, vendor management, supply chain, new pricing strategy, marketing collaterals and product positioning.
- Generated sales revenue through omnichannel such as Trunk shows at Nordstrom, Zulily, art shows, wholesale, and e-commerce.
- First year gross sale over $80,000 and growth rate of 20% for the second year.
- Oversaw overall aspects of business operations including sales, budgeting, inventory, supply chain, and customs compliances and creative direction of the brand.
Business Administration Manager
Costco Wholesale
10.2015 - 01.2017
- Proven track record in identifying, investigating, resolving, and reducing customer complaints
- Managed the warehouse employees of 400's HR related duties such as scheduling, interviewing, and managing new hiring, annual evaluation of staff performance, and supervised a team of 30 business administration department staff
- Enhanced customer satisfaction levels by providing exceptional service standards throughout all stages of client interactions.
- Collaborated and supported all departments to reduce warehouse losses and report issues to the warehouse manager
- Worked with the warehouse manager for quarterly and annually budget planning to ensure expense rate under 3% of warehouse gross sales and assisted in preparing executive level meetings
Education
Bachelor of Arts (B.A) - Business Administration & Marketing
Seattle University Albers School of Business & Economics
Seattle, Washington06.2015
Associate of Arts (A.A) - Business Administration
Shoreline Community College
Shoreline, Washington06.2012
Skills
- Customer Relations & Service
- Problem-solving
- Account Management
- Interpersonal Skills
- High-tech Consultation
- Project Management
- Communication
- Dynamic 365 CRM
- Team & Partner Collaboration
- Business Development
- Sales Process Strategy
References
- Mike Williams, Sr. Dallas Hub Manager, Blinkdreams0901@hotmail.com
- Ashley Dancer, Direct Sales Manager SMB, Ashley.dancer@yahoo.com
Languages
Korean
Native or Bilingual
Timeline
Sr. Direct Sales Associate SMB-C
Microsoft
11.2021 - 11.2023
Creative Director / Owner
Aether International
07.2018 - 11.2020
Int'l Sales & Client Relations Manager
Onnuriplan
03.2017 - 09.2021
Business Administration Manager
Costco Wholesale
10.2015 - 01.2017
Associate of Arts (A.A) - Business Administration
Shoreline Community College
Bachelor of Arts (B.A) - Business Administration & Marketing
Seattle University Albers School of Business & Economics
Similar Profiles
Shubham SinghShubham Singh
Software Developer II (Level 62) at MicrosoftSoftware Developer II (Level 62) at Microsoft
DIVJOT SINGHDIVJOT SINGH
Software Engineer II at MicrosoftSoftware Engineer II at Microsoft
Premlata KumariPremlata Kumari
Technical Program Manager at MicrosoftTechnical Program Manager at Microsoft
REAGAN M. HARKINREAGAN M. HARKIN
Customer Experience Program Mgr., Dragon Copilot at MicrosoftCustomer Experience Program Mgr., Dragon Copilot at Microsoft
Toni YoungbloodToni Youngblood
Licensed Realtor at DFW Britestar Realty PLLCLicensed Realtor at DFW Britestar Realty PLLC