JJ Esfandyari

· Performed data entry and filing tasks, maintaining accurate records and documentation.

· Maintained records of all vehicles and receipts, booked in vehicles, and completed licensing paperwork.

· Managed multi-line phone system, directing calls to appropriate departments.

· Demonstrated excellent customer service, greeting clients, and providing succinct information regarding services and inventory.

· Ensured customer wellness and satisfaction throughout their experience at the dealership, such as guiding them through the processes and providing general hospitality (offering drinks, engaging in conversation, etc.)

· Completed all miscellaneous tasks, such as lien payouts, depositing checks, delivering cars, etc., and as such, exercised quick critical thinking and problem-solving skills to tackle any new task or issue.

· Worked in tandem with sales consultants and different departments to ensure smooth dealership processes.

· Led shifts and members; supervised up to six members in daily operations.

· Developed a sense of attention to detail as to properly assess food and equipment and to make the correct calls in a constantly updating environment.

· Trained team members on food prep, customer service, and kitchen operations.

· Monitored all aspects of restaurant operations to guarantee efficiency, including inventory levels, cleanliness, and equipment organization.

· Developed a deep understanding of the intricacies of team dynamics and leadership.

• Minors in Biology and Chemistry