JJ Jenkins
Winter Park,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Campus Active Support
Full Sail University
Winter Park, FL
07.2023 - Current
- Reach out to active campus students to ensure they were following university policies for academic success.
- Review options for students during academic distress including setting up time off requests, schedule adjustment requests, changing of degree program requests etc
- Advises students on best course of action depending on their current situation.
- Case handling; updating subject titles and case descriptions when needed with pertinent information.
- Both making phone calls out and also receiving inbound calls to speak with students.
- Able to handle chat messaging and emails.
Tier 2 Agent
Full Sail University
07.2022 - 07.2023
- Answer incoming calls then direct them to the correct department based on the needs of the student/caller.
- Trained the new hires on how to do the job and the best practices to keep.
- Partook in the Wiki team; editing and updating the sharepoint that held our standard operating practices.
- Work a case queue where any emails or messages coming through were directed to the correct department to assist students.
- Culture committee where there would be planning of fun activities, decorating the office, and events like pot lucks for the office.
- List view work in setting up call backs for the admissions teams for potential new students.
Lobby Concierge
Full Sail University
09.2021 - 06.2022
- Tend the lobby of various buildings through out campus depending on where stationed that day
- Greet any student that comes in and assists them with their questions; check them in if necessary to meet with other team.
- Answer inbound calls between students coming in person and direct calls to best team based on student/caller questions.
- Opening and closing duties for lobbies including cleaning and restocking collateral when needed each day.
Education
Bachelor of Arts - English
West Virginia University
Morgantown, WV12-2018
Skills
- Performance Tracking
- Organization
- Multitasking
- Copy-editing
- Customer Engagement
- Professional Networking
- Online Platforms
- Competitor Analysis
Affiliations
- Cosplay
- Writing
Accomplishments
- Head the project of transferring all of our SOPs from one platform to a new one; from Squarespace to Sharepoint.
- In charge of screen recording to explain how to operate on said new platform for those coming in can understand.
Timeline
Campus Active Support
Full Sail University
07.2023 - Current
Tier 2 Agent
Full Sail University
07.2022 - 07.2023
Lobby Concierge
Full Sail University
09.2021 - 06.2022
Bachelor of Arts - English
West Virginia University