JJ Kerr
Indianapolis,IN
Summary
Passionate and dedicated child care professional with over 25 years of experience working with children of all ages and ability levels. Skilled in creating a safe, nurturing, and stimulating environment for children to thrive in. Possesses a strong understanding of child development and behavior management techniques. Excellent communication skills and ability to build positive relationships with both children and parents. Committed to promoting the social, emotional, and academic growth of every child under my care.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
The Milk Bank
10.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Liaised between clients and vendors and maintained effective lines of communication.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Increased office participation in special events by creating employee engagement events.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
Troop Leader
Girl Scouts of Central Indiana
09.2019 - Current
- Organize and facilitated weekly troop meetings, providing guidance and mentorship to members
- Implement leadership training programs for scouts, helping develop their abilities and confidence in leadership roles
- Coordinate community service projects, instilling a sense of responsibility and commitment to service in troop members
- Establish partnerships with local organizations to enhance troop activities and opportunities for growth
- Communicate with diverse community members, build rapport and long-term relationships, facilitate unique experiences not normally available.
Dispatcher
Metropolitan Emergency Services Agency
07.2024 - 10.2024
- Efficiently dispatch emergency and non-emergency calls to police officers, ensuring prompt response to incidents and accurate documentation of details.
- Closely monitor and track the location and status of police units in the field, providing critical support and coordination for effective law enforcement operations.
- Utilize knowledge of police procedures and protocols to provide clear and concise information to officers and department personnel during high-stress situations.
- Collaborate closely with other emergency services, such as fire and EMS, to coordinate multi-agency responses and ensure seamless communication during emergencies.
- Demonstrate strong communication skills to effectively interact with callers in distress, gather pertinent information, and provide guidance and reassurance until help arrives.
- Responded to emergency calls promptly and accurately, dispatching appropriate resources to the scene
- Handled high-stress situations with professionalism and composure, ensuring efficient coordination of emergency services
- Collaborated with law enforcement, firefighting, and medical personnel to coordinate effective response to emergencies
- Utilized computer-aided dispatch systems to track emergency calls and monitor responder locations
Substitute Teacher
Emmaus Lutheran School, Wayne Township Schools
02.2024 - 06.2024
- Effectively managed classroom behavior and ensured a positive learning environment for students
- Adapted lesson plans and provided instruction across various subjects and grade levels
- Established rapport with students by actively engaging in discussions and promoting a nurturing classroom environment
- Collaborated with teachers and staff to maintain continuity in students' education during teacher absences
- Evaluated student performance and provided constructive feedback to support their academic growth
- Delivered engaging lessons across entire curriculum to grades K-8
- Graded classwork and perform on-the-spot assessments to provide useful feedback to regular class teachers
- Stepped in to run after-school care program
- Used recently completed schoolwork to plan last-minute sessions when cover plans aren’t provided
Operations Manager
Nexus Impact Center
07.2023 - 01.2024
- Implemented new procedures to increase efficiency and reduce costs
- Oversaw inventory management, ordering, and vendor relationships to meet production demands and minimize downtime
- Developed and maintained strong relationships with key stakeholders to ensure alignment with overall business goals
- Analyzed data and metrics to identify opportunities for process improvement and implemented solutions to drive operational excellence
- Led business analysis efforts to best manage attrition and ensure adequate staffing for all shifts and holiday season
- Worked with HR and department supervisors to hire all personnel and ensure teams are well-run and motivated
- Organized and implemented office management procedures
- Oversaw daily management of entire office and staff
- Handled escalated calls, providing effective customer service solutions
- Coordinated with human resources for recruiting and hiring needs and make the final decisions on hires in leadership or critical positions
Office Manager
IEA
06.2021 - 07.2023
- Oversaw daily operations of a busy office, ensuring all administrative tasks were completed accurately and in a timely manner
- Managed a team of administrative staff, providing guidance, training, and support as needed
- Implemented and maintained efficient office procedures to streamline workflow and increase productivity
- Coordinated office events and meetings, including scheduling, logistics, and catering arrangements
- Handled communication with vendors, clients, and internal stakeholders to ensure smooth office operations
- Organized supply orders, including keeping inventory and researching cost management strategies
- Sent corporate communications, including executive memos and changes to corporate policies
- Processed incoming and outgoing mail for all staff members
- Oversaw equipment ordering, including heavy machinery for the warehouse as well as standard office supplies
- Served as a resource for office and field staff, including organizing maintenance requests, answering company questions, and providing corporate memos as necessary
- Served as main office receptionist, including[answering phones, replying to general email inquiries, and greeting customers on arrival
- Provided support to executive teams, including scheduling meetings, organizing company travel, planning corporate events, managing conference room reservations, and processing food orders
- Served as main point of contact for office challenges, including property repairs, equipment malfunctions, supply ordering, and janitorial requirements
Service Unit Volunteer Manager
Girl Scouts of Central Indiana
09.2020 - 09.2022
- Managed budgeting and financial reporting for service unit comprising 20 individual troops
- Conducted regular reviews, training sessions, and team meetings to drive volunteer engagement and satisfaction
- Developed and implemented strategic plans to recruit, train, and retain volunteers within the service unit
- Led a team of volunteer recruiters and coordinators to achieve volunteer engagement goals and objectives
- Coordinated and conducted orientation sessions and training programs for new volunteers to ensure alignment with organization's mission and values
- Established strong relationships with community partners and stakeholders to drive volunteer involvement and support for service unit initiatives
- Spearheaded new initiatives to drive membership and volunteer sign ups
Office Manager
Amada Senior Care
03.2019 - 01.2020
- Managed office supplies and equipment inventory, ensuring adequate levels for staff
- Coordinated office events, meetings, and schedules, optimizing time management for employees
- Assisted in developing and implementing office policies and procedures to streamline operations
- Provided administrative support, including data entry, filing, and correspondence with clients and vendors
- Oversaw daily operations of a busy office, including managing staff schedules, coordinating meetings, and handling administrative tasks efficiently
- Developed and implemented staff training programs to enhance team member performance and job satisfaction
- Conducted regular performance evaluations and provided ongoing feedback to staff members to drive continuous improvement and professional development
- Oversaw scheduling and staffing levels to ensure efficient operations and optimal customer service
- Collaborated with senior leadership to establish strategic goals and objectives for the staff team
- Managed recruitment and onboarding processes for new staff members, ensuring alignment with organizational culture and values
- Process incoming and outgoing mail for business
- Ensured facility's compliance with OSHA standards
- Managed time cards for payroll purposes, including ensuring correct time reporting
- Serve as main office receptionist, including answering phones, replying to general email inquiries, and greeting customers and staff upon arrival
- Set schedules and drafted rotations to ensure proper coverage throughout 24 hour service time
Education
Teaching Certificate - Elementary Educ.
Ivy Tech Community College
Indianapolis, IN02.2025
Associate of Science - Elementary Educ.
Ivy Tech Community College
Indianapolis, IN05.2026
Skills
- Written Communication
- Oral Communication
- Time management
- Computer skills
- Multitasking
- Administrative skills
- Conflict resolution
- Accounts payable and receivable
- Project management
- Event coordination
- Logistics
- Filing
- Scheduling
- Proofreading
Timeline
Administrative Assistant
The Milk Bank
10.2024 - Current
Dispatcher
Metropolitan Emergency Services Agency
07.2024 - 10.2024
Substitute Teacher
Emmaus Lutheran School, Wayne Township Schools
02.2024 - 06.2024
Operations Manager
Nexus Impact Center
07.2023 - 01.2024
Office Manager
IEA
06.2021 - 07.2023
Service Unit Volunteer Manager
Girl Scouts of Central Indiana
09.2020 - 09.2022
Troop Leader
Girl Scouts of Central Indiana
09.2019 - Current
Office Manager
Amada Senior Care
03.2019 - 01.2020
Associate of Science - Elementary Educ.
Ivy Tech Community College
Teaching Certificate - Elementary Educ.
Ivy Tech Community College
Similar Profiles
Nicole YelloweNicole Yellowe
Student Volunteer at Mother's Milk Bank- Austin TXStudent Volunteer at Mother's Milk Bank- Austin TX
KENNEDY VELASQUEZKENNEDY VELASQUEZ
Lab Technician at Mountain West Mothers Milk BankLab Technician at Mountain West Mothers Milk Bank
Ashish GhanavatAshish Ghanavat
Manager B2B, HORECA, Railways, Exports, 3 P Copacking & Institutional Sales at Govind Milk & Milk Products Pvt LtdManager B2B, HORECA, Railways, Exports, 3 P Copacking & Institutional Sales at Govind Milk & Milk Products Pvt Ltd
Davina RobbinsDavina Robbins
Sterile Processing Support Services at GhostRxSterile Processing Support Services at GhostRx
Nahum QuarlesNahum Quarles
Mechanical Engineering Intern at Raglan LLCMechanical Engineering Intern at Raglan LLC