Summary
Overview
Work History
Education
Skills
Timeline
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JJ Martinez Vazquez

San Francisco,CA

Summary

Service-oriented Captain with experience in Fine-dining restaurant environments. Efficient, dependable professional adept in service structures with thoughtful and detailed organization. Capable of working under duress with a calm and poise demeanor, while maintaining high standards in both food as well as drinks. Collaborative team player with a sense of urgency, focused in providing great service.

Overview

6
6
years of professional experience

Work History

Bartender/Server Shift Leader

Copas On Market
San Francisco, CA
10.2021 - Current
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Cultivated warm relationships with regular customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Asked patrons about meals to assess satisfaction and collect vital feedback to improve operations.
  • Served high customer volumes during special events, nights and weekends

Barista/Food Expo/Food Runner/Busboy

Cafe Reveille
San Francisco/Berkeley, CA
12.2017 - 08.2022
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Trained incoming staff of Coffee and Food procedures to maximize job efficiency and productivity.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, commercial coffee brewers, tea pots and other equipment.
  • Developed and demonstrated skillful and creative latte art to engage customers.
  • Cultivated ability to recall customers' names and address each by name.
  • Conversed with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils and seating areas.
  • Maintained Food quality standards as Expo.
  • Able to accurately describe dishes and ingredients to customers.

Support

Rooh
San Francisco, CA
01.2018 - 03.2018
  • Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Provided smooth and timely service to customers by providing additional silverware, extra napkins and cleaning spills.
  • Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
  • Assisted wait staff with timely food delivery and guest requests.
  • Greeted incoming guests and managed accurate seating based on customer desires and server loads.
  • Organized and replenished supplies at stations to optimize team performance.
  • Assisted servers with table settings and beverage refills to support high-volume shifts.
  • Completed efficient table resets by wiping down surfaces and resetting cutlery, plates and glassware.

Education

High School Graduate -

Ygnacio Valley High School
Concord, CA
06.2017

Skills

  • Hospitality service expertise
  • Menu memorization
  • High-volume dining
  • Food running
  • Stocking and replenishing
  • Dining area maintenance
  • Food quality standards
  • Dining room cleanliness
  • Work well as part of team
  • Able to work independently and proactively
  • Calm and Professional demeanor
  • Friendly and outgoing
  • Responsible
  • Fluent in Spanish

Timeline

Bartender/Server Shift Leader

Copas On Market
10.2021 - Current

Support

Rooh
01.2018 - 03.2018

Barista/Food Expo/Food Runner/Busboy

Cafe Reveille
12.2017 - 08.2022

High School Graduate -

Ygnacio Valley High School

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JJ Martinez Vazquez