JJ Miller

Managed a fleet of over 100 vehicles. Greeted and welcomed customers as they arrived at the dealership to help ensure their experience at Windward Auto Group was as pleasant and relaxing as possible. Delivered vehicles to both technicians and customers in a safe and timely manner. Additionally responsible for maintaining the appearance and organization of dealership service drive and related areas.

Served as liaison between customers, technicians, and the parts department while working as a Service Consultant for Jaguar Land Rover. Welcomed customers to the dealership, listened attentively to their concerns, and built rapport with customers in order to streamline the repair process. Prepared repair orders which included cost, time, and labor estimates. Clearly and succinctly explained the work performed and repair order charges to customers. Kept customers informed in a timely manner regarding the maintenance performed on their vehicles. Followed up with customers after completion of the repair process to ensure high customer retention. Successfully managed a workload of upwards of 30 vehicles and customer relationships at a time. Performed duties professionally, respectfully, and in a timely manner.

Successfully managed a team of five staff members who were responsible for greeting customers, answering phones, and keeping records of all customer relations in a timely manner. Additional responsibilities included the management of dealership loaner vehicle fleet and customer shuttle services to and from the dealership.

Worked as a member of a five-person team that was responsible for greeting customers, answering phones, and keeping records of all customer relations. Additional responsibilities included the management of dealership loaner vehicle fleet and customer shuttle services to and from the dealership.

Worked to provide an exceptional standard of care for patients. Cleaned and prepared exam rooms for upcoming appointments. Assisted veterinarians during appointments by calming and gently restraining patients. Sent tissue and fluid samples to labs for analysis. Worked to ensure the use of on-site medical equipment occurred in a safe and efficient manner. Helped veterinarians treat injured and/or sick animals during emergencies. Located, dispensed, packed, and labeled prescribed medication. Explained bills, charges, and medical procedures to customers before and after appointments, both in-person and over the phone.

Welcomed and assisted customers upon arrival to store in order to facilitate a smooth and enjoyable shopping experience. Introduced, explained, and promoted a variety of different products in order to ascertain which best suited individual customer needs. Worked to exceed individual performance metrics as they related to daily sales goals.

Strove to educate and challenge students of various religious, ethnic, and economic backgrounds that they may achieve a quality education and become men of character, reaching individual potential through the Saint Louis tradition of academic, physical, and emotional maturity. Daily responsibilities included the provision of support and assistance to students throughout the school day, the management of classroom participation through creative learning techniques, and the adaptation of lessons to each student's unique needs.

Worked to create a team-based work environment in order to maximize individual performance and achieve daily sales goals, which resulted in an increase in sales revenue each month. Allocated and distributed employees' weekly schedule and performed weekly merchandising and daily janitorial tasks. Supervised the timely fulfillment of web-based sales and directed weekly inventory management. Strove to ensure an unforgettable shopping experience through unparalleled product knowledge and relationship-focused customer interactions.

Directed and managed upwards of thirty youth lacrosse players at a time during various group coaching sessions. Also provided one-on-one coaching sessions personally tailored to the individual athlete. Consistently researched and actively pursued new business development opportunities not only in the Baltimore and D.C. metropolitan areas, but also in the Midwest and Hawaii. Regularly developed new curriculum related to the instruction and growth of young lacrosse players, which resulted in numerous collegiate-level athletes.

Professional lacrosse player for the Chesapeake Bayhawks and the Ohio Machine of Major League Lacrosse (MLL). Responsibilities included the research of opposing players' technical and gameplay patterns in order to construct a comprehensive understanding of their skills and abilities. Member of the 2012 Chesapeake Bayhawks team; contributed to a successful season that culminated in winning the MLL Championship the same year.