Jjan Jack John
Van,WA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
21
21
years of professional experience
Work History
Customer Service Agent
Share Inc.
11.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls over 50 customer calls per day and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Contacted customers to return routine and general calls promptly.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Direct Support Professional
Northwest Services
02.2020 - 11.2021
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Researched community resources and services to provide accessibility and assistance to clients.
- Recorded status and duties completed in logbooks for management.
Direct Support Professional
Vancare
06.2013 - 05.2018
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored progress and documented patient health status changes to keep care team updated.
Customer Engagement Specialist
Shangri-La
03.2009 - 04.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided primary customer support to internal and external customers.
Reservation Sales Agent
Truk Travel Unlimited
01.2003 - Current
- Answered incoming phone calls over 50 customer calls per day and addressed questions from customers and healthcare providers.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Handled billing information over phone.
- Worked closely with front desk to achieve full occupancy of property.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
Education
Business Administration
Mt.Hood Community College
Gresham, ORBusiness Administration
College of Micronesia
Truk, FSM08.2003
Skills
- Baggage Handling
- Understanding Customer Needs
- Policy and Procedure Adherence
- Documentation
- Customer Account Management
- Telephone Reception
- Selling Skills
- Outstanding Communication Skills
- Ticket Changes
- Problem Resolution
- Issue and Complaint Resolution
- Customer Complaint Resolution
- Customer Service
- Process Transactions
- Interpretation and Translation Services
Timeline
Customer Service Agent
Share Inc.
11.2021 - Current
Direct Support Professional
Northwest Services
02.2020 - 11.2021
Direct Support Professional
Vancare
06.2013 - 05.2018
Customer Engagement Specialist
Shangri-La
03.2009 - 04.2013
Reservation Sales Agent
Truk Travel Unlimited
01.2003 - Current
Business Administration
Mt.Hood Community College
Business Administration
College of Micronesia
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