Compassionate RN Case Manager known for strong interpersonal skills, significant healthcare knowledge and experience, patient advocacy and thorough task completion. Possesses specialized skills in patient assessment, care planning, and case coordination. Excels in communication, empathy, and problem-solving, ensuring optimal patient outcomes and seamless healthcare service delivery for patients and their families.
Overview
26
26
years of professional experience
Work History
RN Case Manager
MediGold Health Services
Columbus, OH
11.2017 - Current
Facilitate the Center for Medicare and Medicaid Services (CMS) compliance audit for the Health Services department of a Medicare Advantage Plan
Actively train a staff of 50 to ensure compliance with CMS guidelines and well as departmental policies and procedures
Collaborate with a multidisciplinary team of physicians, nurses, therapists, pharmacists and social workers to develop/implement suitable treatment/intervention plans for treating the physical and emotional needs of each patient
Performe care management duties for hospitalized patient populations at the point of acute care discharge in-order to maintain continuity of care and assist in re-admission prevention
Actively lead a care management team to obtain the optimal outcomes required as a participating Acute Care Organization in the central Ohio healthcare market
Act as an advocate for patients and their families by communicating patient needs and questions to appropriate staff
Educate patients and their families on the discharge process related to the post-acute care setting to provide comfort and peace of mind upon transition to outside the acute care facility
Accurately document all aspects of patient care
Direct staff teams (LPNs, Nurse Assistants, Therapy Staff and Student Nurses) which resulted in more organized and reliable patient care
Director of Case Management
MediGold Health Services
Columbus, OH
04.2017 - 11.2017
Training and Compliance Manager
MediGold Health Services
Columbus, OH
08.2015 - 04.2017
Population Health Care Coordination Nurse
Mount Carmel Health Partners
Columbus, OH
03.2012 - 08.2015
Case Manager/Nurse Liaison
HCR ManorCare
Columbus, OH
03.2009 - 03.2012
Clinical Liaison
Select Specialty Hospital
Columbus, OH
10.2007 - 03.2009
Quality Assurance Manager
Isabelle Ridgway Care Center
Columbus, OH
05.2007 - 10.2007
Registered Nurse
Clinical Cardiovascular Specialists, Inc.
Columbus, OH
10.2006 - 03.2007
Registered Nurse
Summa Health System - Akron City Hospital
Akron, OH
09.2005 - 11.2006
Nursing Student Technician
Summa Health System - Akron City Hospital
Akron, OH
07.2004 - 09.2005
Special Projects Marketing Assistant
Columbus Zoo and Aquarium
Columbus, OH
03.2001 - 11.2002
Marketing Specialist
Cleveland Metroparks Zoo
Cleveland, OH
09.1999 - 03.2001
Program Director
West Park/Fairview Family YMCA
Cleveland, OH
05.1999 - 09.1999
Education
Bachelor of Science - Nursing
Kent State University, Wallace College
Baldwin, Berea, Kent, OH
05.2005
Bachelor of Arts - Business/Sport Management
05.1999
Skills
Administration/Organization
Staff Supervision
CMS Audit Compliance
Staff Training and Education
Project Management
Cardiac/Critical-Care Nursing
Communication
Crisis Management
Flexibility
Medicare Advantage Plan
Collaborative Case Management
Staff Orientation Leader
Leadership/Management
Marketing Presentations
Patient Advocacy
Patient/Family Education
Patient Assessment/Care (Acute care, SNF and Home Health)
Honors and Professional Accreditations
MediGold GEM Award Winner, 2022 & 2023
Awardee of Excellence in Nursing Award representing Mount Carmel Health System’s Population Health Management, 2015
Top-Rated HCR ManorCare Nurse Liaison in the Nation, May 2011
Student Commencement Address - Selected by peers and university nursing administration to deliver keynote address to graduating class of nurses Kent State University, May 2005