Jonathon Jaszcz L.M.T.
Spring Hill,TN
Summary
Accomplished professional with a diverse background, including a pivotal role at Optum, where I enhanced operational efficiency and led quality assurance teams. Expert in Swedish Massage Therapy and effective client communication, I excel in creating solutions and fostering workforce engagement. My career is marked by a commitment to ethical standards and a proven track record of exceeding customer satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Rural Carrier Associate
United States Post Service
Spring Hill, TN
02.2024 - Current
- Loaded mail onto vehicles for transport following specified protocols and weight limits.
- Coordinated with supervisors regularly on route changes due to construction detours or bad weather conditions.
- Recorded address changes to redirect mail for residences or businesses.
- Drove vehicle and delivered mail to rural locations.
- Exceeded customer satisfaction by finding creative solutions to problems.
AP CHECK TEAM LEAD (SME)
Optum
Franklin, TN
08.2017 - 05.2023
- Managed production, inventory, and quality assurance teams.
- Enhanced policies and procedures to improve operational efficiency.
- Produced on-demand reports and suggested actionable solutions based on data analysis.
- Trained new hires on the use of software applications used for data analysis purposes.
- Coordinated with other departments to ensure that their data needs were met.
Senior Claims Analst/Recovery Analyst
Optum
Franklin, TN
08.2007 - 01.2017
- Transferred accounts payable funds to resolve outstanding overpayments.
- Delivered outstanding customer service to enhance relationships.
- Updated patient records to highlight actions on claims.
- Resolved service complaints efficiently with a positive demeanor.
- Facilitated employee onboarding.
Driver Manager
Imagine Private Travel
Franklin, TN
09.2006 - 09.2007
- Managed comprehensive driver files and vehicle information.
- Managed drivers' schedules, incorporating planned time off and holiday pay.
- Enforced consistent safety practices to keep drivers safe.
Licensed Massage Therapist
N2Skin
Nashville, TN
03.2006 - 09.2006
- Cultivated loyal clientele and high rate of referrals based on quality of massage services.
- Managed front desk operations such as scheduling appointments, checking out patients or answering phone calls.
- Demonstrated knowledge of anatomy, physiology and kinesiology to create appropriate treatment plans for clients.
- Advised clients on personal care between appointments and relevant products for individual needs.
- Increased sales by providing exceptional service and maintaining positive and energetic attitude.
Education
Massage Therapist - Massage Therapy
East West College of The Healing Arts
Portland, OR03-2005
Associate of Arts - Liberal Arts
Schoolcraft College
Livonia, MI05-1998
Skills
- Proficient in Swedish Massage Therapy
- Myofascial Pain Relief Techniques
- Proficient in Advanced Reiki Practices
- Mindful Breathing Strategies
- Mindfulness Practices
- Therapeutic Deep Tissue Massage
- Ethical Standards
- Anatomical Systems Understanding
- Client Privacy Protection
- Task Delegation
- Effective Client Communication
- Workforce Engagement
- Effective Conflict Resolution
- Quality Assurance
Certification
- Licensed Tennessee Massage Therapist License number 6151 issued in 2006
- Corporate Mindfulness Instructor
Affiliations
- 30 year Mindfulness Practitioner
- 22 year Yoga Practitioner
- 20 year Reiki Practitioner
- Father of three children
- Experienced hiker
- Musician
Accomplishments
- Six Sigma Green Belt
- Moral Committee Lead
- 1st Degree Reiki Practioner
References
References available upon request.
Timeline
Rural Carrier Associate
United States Post Service
02.2024 - Current
AP CHECK TEAM LEAD (SME)
Optum
08.2017 - 05.2023
Senior Claims Analst/Recovery Analyst
Optum
08.2007 - 01.2017
Driver Manager
Imagine Private Travel
09.2006 - 09.2007
Licensed Massage Therapist
N2Skin
03.2006 - 09.2006
- Licensed Tennessee Massage Therapist License number 6151 issued in 2006
- Corporate Mindfulness Instructor
Massage Therapist - Massage Therapy
East West College of The Healing Arts
Associate of Arts - Liberal Arts
Schoolcraft College
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