Summary
Overview
Work History
Education
Skills
References
Timeline
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JJ Herrera

Summary

Customer service representative with extensive experience in the heavy trucking industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Enthusiastic and results oriented with a passion for building relationships and cultivating partnerships.

Overview

12
12
years of professional experience

Work History

Service Advisor

Shoppa's Material Handling
02.2021 - Current
  • Manage a team of technicians and their daily routes ultimately lowering the overhead cost by reducing travel time and distance to the customer
  • Reviewed, processed, and billed thousands of invoices ensuring accurate billing to the customer.
  • Analyze current schedule to determine customer needs and urgency
  • Manages accounts receivable in purchase orders for vendors
  • Supervise technician timecards.
  • Act as liaison between customers, parts department, field technicians, and CSS
  • Effectively communicate and document the ongoing status of the service call from cradle to grave
  • Assist in customer fleet management.
  • Resolved customer complaints in an efficient and courteous manner.

Part Fleet Specialist - Outside Sales

MHC Kenworth
05.2013 - 02.2021
  • Responded promptly to customer inquiries via phone or email.
  • Obtained knowledge of heavy and medium duty trucks of all makes to maximize sales.
  • Manage and grow assigned accounts relations via parts and service sales that best fit the customer's needs.
  • Promote after-market options for larger profits margins.
  • Utilized upselling techniques to maximize revenue.
  • Organized sale calls with customers and vendors.
  • Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
  • Met regularly with team members to discuss progress towards goals.
  • Collaborated with other departments to complete sales transactions.
  • Kept track of parts inventory I was responsible for.
  • Learned to work with a variety of customer types and personalities to maximize growth.
  • Maintained open communication with leadership to facilitate business development.

Skilled Laborer

Standard Utility
10.2011 - 05.2013
  • Maintain a safe work environment while working under unsafe conditions with live electricity
  • Prioritize and execute the safest yet timely way to get all customers power back on
  • Keep all work tools and equipment clean and accounted for, as well as clean work vehicle
  • Log times arriving and completing the specific work done at each job
  • Keep up to date with all Osha guidelines and make sure all training was current.

Education

Irving High School
Irving, TX

Skills

  • Dispatch
  • Servant leadership
  • Cummins - Paccar - Holt Cat - Detroit
  • Account Management
  • Part and service sales
  • Customer Retention
  • Team Collaboration
  • Listening Skills

References

References available upon request.

Timeline

Service Advisor

Shoppa's Material Handling
02.2021 - Current

Part Fleet Specialist - Outside Sales

MHC Kenworth
05.2013 - 02.2021

Skilled Laborer

Standard Utility
10.2011 - 05.2013

Irving High School

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JJ Herrera