Summary
Overview
Work History
Education
Skills
References
Educationandtraining
Languages
Timeline
Generic

Noren Portillo

Sacramento,CA

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

11
11
years of professional experience

Work History

Retail Store Manager

Shell Gas Station
06.2019 - 01.2021
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Trained team members in successful strategies to meet operational and sales targets.

Team Member

McDonald's
05.2017 - 11.2019
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Cashier

Kitchen And Catering
01.2016 - 11.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Janitor

Medallion Comp
01.2015 - 01.2016
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Receptionist

Social Services
01.2010 - 01.2012
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Education

High School Diploma -

Homestead High School
Cupertino, CA
06.1996

Skills

  • Customer Service
  • Strong multi-tasking
  • Retail Operations
  • Problem-Solving
  • Inventory Control
  • Dependable and reliable
  • Friendly and outgoing
  • Store maintenance
  • Staff Management

References

  • Jessica Cardoso, Business Developer, Goodwill of Silicon Valley, (408) 592-2286, jcardoso@goodwillsv.org
  • Mason Simmons, Business Developer, Goodwill of Silicon Valley, (408) 642-4653, masons@goodwillsv.org

Educationandtraining

Hard working, motivated and organized individual seeking a position where my acquired experience and skills will be utilized towards continuous growth and success for the company and myself., Homestead High School And De, Anza College

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Retail Store Manager

Shell Gas Station
06.2019 - 01.2021

Team Member

McDonald's
05.2017 - 11.2019

Cashier

Kitchen And Catering
01.2016 - 11.2018

Janitor

Medallion Comp
01.2015 - 01.2016

Receptionist

Social Services
01.2010 - 01.2012

High School Diploma -

Homestead High School

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Noren Portillo