Madelyne Dukes
Frederick,MD
Summary
Talented leader, organizational problem-solver and sales expert skilled at organizing efficient, successful strategies to boost business and retain key accounts. Effectively prospect and network to bring in new customers while producing creative marketing materials to educate and engage customers. Deadline-minded Sales Coordinator with knack for establishing lucrative relationships with customers. Highly focused on delivering excellent service and support in busy settings. Experience developing and executing strategies designed to maximize profitability.
Overview
3
3
years of professional experience
Work History
Sales Coordinator
Marriott International, Inc.
Gaithersburg, MD
10.2023 - Current
- Assisted with budgeting, forecasting and tracking of sales performance against goals.
- Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
- Maintained an up-to-date database of prospective clients and their contact information.
- Planned promotional events such as trade shows and conferences for new products launch or existing product promotion.
- Generated leads through cold calling, networking, referrals and other methods.
- Monitored competitors' activities to stay ahead of the competition.
- Performed follow-up calls with customers after each sale was completed.
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
Hotel Front Desk Supervisor
Hampton Inn By Hilton
Frederick, MD
06.2022 - 10.2023
- Greeted guests and checked them in and out of the hotel.
- Monitored front desk staff to ensure they met customer service standards.
- Trained new hires on procedures, policies, and customer service expectations.
- Resolved guest complaints in a professional manner.
- Processed payments for services rendered at the front desk.
- Managed inventory of supplies used at the front desk.
- Provided information about local attractions and events.
- Answered telephone inquiries from customers in a timely manner.
- Handled cash registers and balanced daily receipts.
Sales Associate
LensCrafters
Towson, MD
08.2021 - 06.2022
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
Education
Some College (No Degree) - Cognitive Psychology and Psycholinguistics
University of Maryland Global Campus
Frederick, MDSkills
- Diplomatic Communication
- Customer Service-Oriented
- Relationship Building
- Product Promotion
- Content Development
- Social Media Management
- Market Research, Forecasting, And Analysis
- Sales Operations
Timeline
Sales Coordinator
Marriott International, Inc.
10.2023 - Current
Hotel Front Desk Supervisor
Hampton Inn By Hilton
06.2022 - 10.2023
Sales Associate
LensCrafters
08.2021 - 06.2022
Some College (No Degree) - Cognitive Psychology and Psycholinguistics
University of Maryland Global Campus