Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anthony Paskett

Indianapolis,Indiana

Summary

Professional service leader with solid track record of improving team efficiency and customer service standards. Known for fostering collaborative environment and consistently meeting organizational objectives. Reliable and adaptable, able to navigate changing priorities while maintaining focus on team success and customer satisfaction. Skilled in conflict resolution and team management.

Overview

13
13
years of professional experience

Work History

Provider Service Team Leader

Anthem
04.2017 - Current
  • Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
  • Conducted thorough research on behalf of customers facing unique situations or requiring specialized assistance beyond standard troubleshooting guidelines; presented findings in an easily digestible format tailored specifically for each inquiry type encountered during this process.
  • Trained over 75 staff members on operating procedures and company services.
  • Maintained regular communication with program participants and associates to promote future initiatives, organize new projects and share program achievements.
  • Identified opportunities for process improvements, leading to reduced wait times and increased efficiency in service delivery.

Sales Agent

Finish Line, Inc
09.2014 - 04.2017
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Increased sales within the company by 6% with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Janitorial Specialist

Ransburg YMCA
01.2012 - 07.2014
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Maintained a sanitary environment in restrooms by performing thorough cleaning and disinfecting procedures.
  • Enhanced workplace safety by promptly addressing spills and other potential hazards.
  • Achieved a high level of customer satisfaction by responding quickly to requests for additional cleaning or maintenance services.

Education

High School Diploma -

Lawrence North High School
Indianapolis, Indiana
05-2011

Skills

  • Effective delegation
  • Strong leadership
  • Teamwork and collaboration
  • Problem-solving
  • Insurance terminology
  • Complaint handling
  • Records management
  • Insurance coverage verification
  • Skilled in NASCO, ASPEN, and WGS software
  • Attention to detail
  • Staff training

Timeline

Provider Service Team Leader

Anthem
04.2017 - Current

Sales Agent

Finish Line, Inc
09.2014 - 04.2017

Janitorial Specialist

Ransburg YMCA
01.2012 - 07.2014

High School Diploma -

Lawrence North High School

Similar Profiles

CREATE PROFILE
Anthony Paskett