Overview
Work History
Education
Timeline
Generic

Jonathan Swann

Atlanta,GA

Overview

2026
2026
years of professional experience

Work History

Lexicon Tech Solutions Conyers, GA

Quality Analyst
04.2022 - Current
  • Collaborates with management on processes, updates documentation and workflows.
  • Manages over 100 repair warranty claims daily, provides feedback to relevant parties.
  • Performs root cause analyses on recurring issues, documents results for continuous improvement.

Repair Technician

  • Resolved over 5,000 tickets within a 24 month period, with a less than 1% personal failure rate.
  • Achieved consistently fast and reliable repairs for full device functionality.
  • Led campaign for maintaining an ESD safe work station for whole department.

Deployment Lead

  • Coordinated with project manager to ensure tasks are effectively delegated across team members.
  • Received, installed, and enrolled over 50,000 factory new client devices.
  • On-site service to clients, offering installation and pickup of new or existing inventory.

Director of Orchestras

Unified School District 446
08.2020 - 05.2021
  • Co-founded Independence Community Orchestra, expanded orchestra access for whole community.
  • Active collaboration with feeder programs to bolster interest in orchestra participation.
  • Facilitated frequent performances with all student groups, maximized student participation.

Education

Certificate - Full Stack Web Development

Georgia Institute of Technology
Atlanta, GA
08-2022

Bachelor of Arts - Music Education

Kennesaw State University
Kennesaw, GA
12-2019

Timeline

Lexicon Tech Solutions Conyers, GA

Quality Analyst
04.2022 - Current

Director of Orchestras

Unified School District 446
08.2020 - 05.2021

Repair Technician

Deployment Lead

Certificate - Full Stack Web Development

Georgia Institute of Technology

Bachelor of Arts - Music Education

Kennesaw State University

Similar Profiles

CREATE PROFILE
Jonathan Swann