Jonathan Swann
Atlanta,GA
Overview
2026
2026
years of professional experience
Work History
Lexicon Tech Solutions Conyers, GA
Quality Analyst
04.2022 - Current
- Collaborates with management on processes, updates documentation and workflows.
- Manages over 100 repair warranty claims daily, provides feedback to relevant parties.
- Performs root cause analyses on recurring issues, documents results for continuous improvement.
Repair Technician
- Resolved over 5,000 tickets within a 24 month period, with a less than 1% personal failure rate.
- Achieved consistently fast and reliable repairs for full device functionality.
- Led campaign for maintaining an ESD safe work station for whole department.
Deployment Lead
- Coordinated with project manager to ensure tasks are effectively delegated across team members.
- Received, installed, and enrolled over 50,000 factory new client devices.
- On-site service to clients, offering installation and pickup of new or existing inventory.
Director of Orchestras
Unified School District 446
08.2020 - 05.2021
- Co-founded Independence Community Orchestra, expanded orchestra access for whole community.
- Active collaboration with feeder programs to bolster interest in orchestra participation.
- Facilitated frequent performances with all student groups, maximized student participation.
Education
Certificate - Full Stack Web Development
Georgia Institute of Technology
Atlanta, GA08-2022
Bachelor of Arts - Music Education
Kennesaw State University
Kennesaw, GA12-2019
Timeline
Lexicon Tech Solutions Conyers, GA
Quality Analyst
04.2022 - Current
Director of Orchestras
Unified School District 446
08.2020 - 05.2021
Repair Technician
Deployment Lead
Certificate - Full Stack Web Development
Georgia Institute of Technology
Bachelor of Arts - Music Education
Kennesaw State University