Jamie Steinfeld
Casper,Wy
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Liveops
12.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
General Manager
Taco John's
10.2014 - Current
- Successfully lead a team of 15 staff members, overseeing all aspects of scheduling, crew management, and daily operations
- Utilize data analysis to meet and exceed monthly goals for labor, food cost, customer acquisition, and average ticket value
- Expertly handle hiring, training, and onboarding processes, ensuring a skilled and motivated team
- Ensure compliance with local health and corporate standards, facing regular inspections and audits
- Promptly address and resolve customer complaints and compliments, going above and beyond to deliver exceptional customer service
- Implement effective advertising strategies for new promotions, driving customer engagement and loyalty
- Conduct monthly inventory with high accuracy and efficiency, optimizing stock levels and reducing waste
- Manager of the Year 2007
- Develop and implement employee incentive programs to improve team motivation and performance.
Customer Service Representative
Stream Global Services
10.2013 - 05.2014
- Provided outstanding customer service as the first point of contact for clients, including Nike.com and Microsoft.com
- Resolved issues related to billing, shipping, and general inquiries, consistently upholding Nike's customer service standards
- Demonstrated exemplary customer service during high-volume release days and holidays, ensuring customer satisfaction
- Escalated and followed up on complex issues to ensure prompt resolution
- Used CRM platforms to ensure customer satisfaction such as Zendesk
- Achieved Manager of the Year award from Taco John's, a prestigious national recognition for top-performing managers.
Education
High School -
Glenrock High School
Glenrock, WY05.2000
Skills
- Time Management
- Conflict Resolution
- Problem-Solving
- Sales
- Teamwork
- CRM Platforms
- Inventory Management
- Communication
- Inquiry Resolution
- Employee Retention
- Profitability Improvement
- Customer Service
- Call Management
- Data Collection
Timeline
Customer Service Representative
Liveops
12.2023 - Current
General Manager
Taco John's
10.2014 - Current
Customer Service Representative
Stream Global Services
10.2013 - 05.2014
High School -
Glenrock High School