Joann Zavala
Oceanside,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Apparel Sales Associate
Dicks Sporting Goods
03.2023 - Current
- Interact with customers to show passion, knowledge, and commitment in their sport
- Greet customers and approach them about assistance with their shopping experience
- Followed established guidelines for merchandising apparel according to size, color, style.
- Demonstrated strong communication skills while working in a team environment to ensure customer satisfaction.
- Maintained an organized sales floor, stocked shelves with merchandise, and arranged displays to attract customers.
- Assisted in creating a positive shopping experience for all customers by providing product knowledge and helpful advice.
Call Center Representative
Accident Injury Pro
10.2020 - 09.2023
- Take down all information on new inquiries and see if it was a case that can be transferred to an attorney
- Listen to all information about the caller's car accident and be understanding
- Speak to an attorney and transfer customers
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
- Proficiently handled high call volumes while maintaining quality service standards.
- Answered calls, left voicemails, and scheduled follow-up calls to drive customer engagement.
Hostess/Foodrunner
Hilton Hotel Cape Rey
05.2018 - 12.2019
- Greet guests and take them to their table
- Take phone calls and assist in making restaurant reservations
- Answered phone calls to take reservations and address guest questions and concerns.
- Demonstrated flexibility by helping out in other departments as needed.
- Supported servers and bussers through high-volume shifts with food running and table clearing.
- Demonstrated excellent customer service skills to ensure a pleasant dining experience.
- Responded quickly to complaints from guests and took appropriate action to resolve them.
Busser
Merlin Entertainments Group Ltd.
03.2016 - 03.2018
- Serve food to customers when waiters or waitresses need assistance
- Clean and polish counters, shelves, walls, furniture, or equipment in food service areas or other areas of restaurants and mop or vacuum floors
- Assisted in setting up and clearing tables quickly and efficiently.
- Maintained a clean and organized work area to ensure safety and sanitation standards were met.
- Responded to guests' requests in a timely manner with accuracy and courtesy.
- Followed all safety and sanitation policies and procedures.
- Demonstrated excellent customer service skills by addressing customers' needs promptly.
Education
Some College (No Degree) - Business Administration
Miracosta College
Oceanside, CAHigh School Diploma -
El Camino High School
Oceanside, California06.2017
Skills
- Time Management
- Ability to work under pressure
- Good communication skills including customer service
- Adaptability
- Teamwork
- Leadership
- Highly motivated to work
- Bilingual
- Computer skills
- Strong collaborator
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Apparel Sales Associate
Dicks Sporting Goods
03.2023 - Current
Call Center Representative
Accident Injury Pro
10.2020 - 09.2023
Hostess/Foodrunner
Hilton Hotel Cape Rey
05.2018 - 12.2019
Busser
Merlin Entertainments Group Ltd.
03.2016 - 03.2018
Some College (No Degree) - Business Administration
Miracosta College
High School Diploma -
El Camino High School