Joe McKinney
Naples
Summary
With a background in technical support and customer service, I bring a unique combination of IT troubleshooting skills and a deep passion for BMX and RC. My experience in resolving technical issues, communicating effectively with customers, and working in fast-paced environments has prepared me to provide exceptional service in customer-facing roles. Beyond my IT expertise, I have hands-on experience building, maintaining, and troubleshooting BMX bikes and RC vehicles, along with a strong connection to the cycling community. As a former competitor in state-level BMX competitions with several wins under the National Bicycle League (NBL), I’m excited to leverage my technical knowledge and passion for the industry to provide top-notch support to customers in the cycling and hobbyist fields.
Overview
12
12
years of professional experience
Work History
IT Specialist
Clerk of the Courts
02.2023 - 03.2024
- Provided technical support and troubleshooting for court systems, including case management, document imaging, and financial systems.
- Maintained and upgraded hardware and software to ensure secure and efficient court operations.
- Collaborated with internal departments and external agencies to resolve IT issues and implement technology solutions.
- Managed user accounts, access controls, and data backups in compliance with county and state regulations.
- Assisted in cybersecurity initiatives, including system monitoring and incident response for court-related networks.
- Supported courtroom technology, including audio/visual equipment, teleconferencing, and digital evidence presentation tools.
Bartender
Pelican Larry's
01.2015 - 10.2023
- Delivered exceptional customer service in a fast-paced environment, resolving guest concerns quickly and professionally.
- Utilized point-of-sale (POS) systems and handled cash and electronic transactions with accuracy and efficiency.
- Demonstrated strong problem-solving skills by addressing customer needs and troubleshooting service issues in real time.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Adapted quickly to changing situations, peak business hours, and customer demands, ensuring high satisfaction levels.
Operations Specialist
Florida Court Clerk and Comptroller
01.2012 - 12.2014
- Delivered high-quality technical support to internal users, resolving hardware, software, and network-related issues under strict deadlines.
- Provided troubleshooting and problem-solving services across multiple platforms, ensuring optimal performance of mission-critical systems.
- Maintained and documented service requests, technical resolutions, and system configurations in ticketing and asset management systems.
- Delivered excellent customer service while balancing multiple tasks in a fast-paced environment, maintaining composure under pressure.
- Educated end-users on best practices related to system usage, security, and troubleshooting, empowering them to resolve minor issues independently.
Education
High School Diploma -
Gulf Cost High School
Naples01-2005
Skills
- Technical Troubleshooting & Diagnostics
- Customer Service & Communication
- Ticketing & Incident Management
- Multitasking in High-Volume Environments
- Process Improvement & Problem Solving
- Software & Hardware Support
- Inventory & Asset Management
- Adaptability & Fast Learner
- Cross-Department Collaboration
- Attention to Detail & Documentation
Accomplishments
National Bicycle League (NBL) BMX Competitor – Winner of several state-level competitions in the late 1990s and early 2000s.
Timeline
IT Specialist
Clerk of the Courts
02.2023 - 03.2024
Bartender
Pelican Larry's
01.2015 - 10.2023
Operations Specialist
Florida Court Clerk and Comptroller
01.2012 - 12.2014
High School Diploma -
Gulf Cost High School
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