Brittany Doyley
Queens,NY
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
Little Beet
01.2023 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Lead a 3.5 Million Dollar a year Restaurant in Midtown Manhattan. One of the top little beets in the city.
- Successfully trained 25+ team members to develop into Managers & General Managers. Strong focus on food safety and non-negotiable standards ensuring and an A rating on every DOH inspection.
- Foster a collaborative culture which creates a great environment for growth and learning, resulting in low turnover.
- Managed PNLS, AVT reports, Performance evaluations, Individual Development Plans, Budgets, KPIs, Smart Goals,etc
- Maintained a Cogs Percentage of 26.5% and a Labor Percentage Average of 17%
- Ensured Four Walls were always in green and store was profiting on average 80,000-150,000 every three months.
General Manager
Empanada Mama Restaurant
11.2020 - 01.2023
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Promoted company brand awareness by upholding high standards of professionalism during all interactions with clients and vendors.
- Adhered to food safety guidelines throughout the transportation process, preserving food quality from kitchen to event site.
- An average day of sales would be anywhere from 20,000-33,000 for all the shifts .
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
General Manager
Five Guys
02.2020 - 11.2020
- Lead the operation of the Manhattan restaurant during peak and off peak seasons
- Responsible for directing the daily operations of the restaurant, ensured compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting, hiring
- Termination and retention of team members, financial accountability, and ensuring that the highest quality products and services were delivered to each customer.
- Formulated policies and procedures to streamline operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assistant Manager
Smashburger
09.2017 - 02.2020
- Maintaining inventory, managing labor, reviewing financial reports
- Ensuring compliance with all Human Resources practices and applicable labor laws
- Recruiting, interviewing, and hiring team members, conducting performance appraisals, motivating, and training the entire team
- Building sales to meet and exceed store plans.
Education
A.A.S. in Biomedical Informatics -
City University of New York College of Technology
05.2023
Skills
- Merchandising
- Loss Prevention
- Inventory Control
- Operation Management
- POS Systems
- Customer Service
- Business Operations
- Budget Management
- Restaurant Management
- Profit & Loss
- Payroll
- Catering
- Event Planning
- Forecasting
- Recruiting
- Team Management
- Restaurant Experience
- Financial Report Writing
- Account Reconciliation
- Leadership
- Financial Analysis
- Financial Report Interpretation
- Workforce management
- Guest services
- Baking
- Manufacturing
- Food preparation
- Aloha POS
- Food safety
- Schedule Management
- P&L Management
- Staff Supervision
- Vendor Sourcing
- Expense Control
- Business Development
- Budget Analysis
- Staffing
- Labor Cost Controls
Certification
Food Handler Certification
Timeline
General Manager
Little Beet
01.2023 - Current
General Manager
Empanada Mama Restaurant
11.2020 - 01.2023
General Manager
Five Guys
02.2020 - 11.2020
Assistant Manager
Smashburger
09.2017 - 02.2020
A.A.S. in Biomedical Informatics -
City University of New York College of Technology
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