Joseph Jordan
Cincinnati,OH
Summary
Dynamic professional with a proven track record in enhancing student enrollment and partnership development, notably achieving an 8.3% increase in student retention at Adtelem/Walden University. Expert in data analysis and customer service, adept at leveraging recruitment strategies and building meaningful relationships. Recognized for outstanding account management and communication skills, consistently exceeding performance goals.
Overview
10
10
years of professional experience
Work History
Ford Tech Regional Specialist
MarketSource, Inc.
01.2024 - Current
- Consult and collaborate with Ford regional teams and targeted dealerships to drive results through efficiency, recruiting, and overall talent management subject matter expertise.
- Assess dealership technician needs, and construct return on investment business cases via data analytics and market trends.
- Coordinate and represent Ford in student marketing and recruiting events and efforts, career fairs, partnering with schools for contract negotiations and agreements, as well as serving as the point of contact for training and development for Ford regions, dealers, and schools for tech placement.
- Mentor and monitor current technicians, providing progress and feedback toward training and certification completion.
- Provide regular business reviews, demonstrating consistent KPI attainment, and daily CRM documentation and record management.
- Deliver responsive issue management and resolution, resulting in maintained, expanded, and trusted region, dealer, and school partnerships.
Senior Enrollment Advisor
Adtelem/Walden University
01.2020 - 01.2024
- Assess and qualify prospective talent to determine the suitability of Walden University programs to academic and professional aspirations.
- Engage with and collaborate across all departments and levels of leadership to design and implement strategic planning and programming that enhances the student experience.
- Spearhead student retention activities, resulting in an 8.3% increase year over year in 2023.
- Achieve a personal new student count for each start in the 2023 calendar year while improving student matriculation by 3.8% from the first to the second quarter.
- Track, respond to, and trend interactions with prospective students in Banner
- Remain abreast of the scholarship and financial aid opportunities available to incoming students
- Assist the manager with the coordination and successful completion of admissions events, including prospective student information sessions, and run weekly meetings.
Senior Admissions Representative
Jersey College School of Nursing
Ewing, USA
01.2020 - 01.2021
- Recruited and enrolled new, prospective students based on the admission requirements.
- Assist students with obtaining and completing enrollment forms.
- Answer questions students may have through the enrollment process.
- Process enrollment forms from prospective students.
- Led daily campus tours and open houses; explained course curricula, financial aid eligibility, and payment plan options.
- Top Admissions Performer.
- Met and exceeded goals for referrals and career matching.
Sales Representative
Liberty Mutual Insurance Co.
Somerset, USA
01.2019 - 01.2020
- Analyze coverage details and underwriting guidelines to sell Auto, Home, Life, Renters, and Pet Insurance.
- Present coverage options to decision-makers of corporations to establish and maintain an affinity relationship.
- Obtain new accounts by leveraging broker, realtor, and auto dealer relationships.
- Identify prospective customers using established lead methodologies for new business.
Admissions Representative
Fortis Institute
Lawrenceville, USA
01.2017 - 01.2019
- Selectively screening, interviewing, and enrolling prospective students, and guiding them through the enrollment completion process.
- Represent the school at career fairs, job fairs, and similar functions to inform students about the advantages of a Fortis Institute education.
- Engage in student orientations and registration activities.
- Acting in a liaison capacity with other campus departments to ensure that student enrollment is efficient, and delivered with a high degree of customer service.
- Coordinate and promote school activities that increase student participation and involvement in events and activities on campus.
- During my time with Fortis, I was one of the top 10 representatives of the company.
Admissions Representative
Beckfield College, LLC
Florence, USA
01.2015 - 01.2017
- Recruitment and enrollment of prospective students, and providing key information about the school curriculum, admission requirements, and the enrollment process.
- Meeting one-on-one with, and conducting professional group information sessions for campus visitors, interviewing, and counseling prospective students, and reading and reviewing applications.
- Effective relationship management with prospective students, parents, and high schools, through various communication methods, including in person, telephone, email, social media, and traditional mail.
- Screen all applicants based on their qualifications and background, and determine if they meet admissions criteria.
- I led the team in referrals for the company and received an award within my first three months for this initiative.
Education
Master of Education - Higher Education
Northcentral University
San Diego, California06.2023
Bachelor of Arts - Sociology
William Paterson University
Wayne, New Jersey05.1998
Skills
- Account management
- Building management
- Customer service
- Time management
- Organized and purposeful
- Data analysis
- Communication skills
- Proposal writing
- New business development
- Marketing communications
- Human resources management
- Financial aid expert
- Interviewing techniques
- Recruitment
- Admissions policies
- Database management
- Student relationship development
- Recruitment strategies
- Recordkeeping skills
- Curriculum expertise
Affiliations
- National Pan-Hellenic Council, Central Jersey (Former President)
- Omega Psi Phi, Incorporated
References
Available upon request
Timeline
Ford Tech Regional Specialist
MarketSource, Inc.
01.2024 - Current
Senior Enrollment Advisor
Adtelem/Walden University
01.2020 - 01.2024
Senior Admissions Representative
Jersey College School of Nursing
01.2020 - 01.2021
Sales Representative
Liberty Mutual Insurance Co.
01.2019 - 01.2020
Admissions Representative
Fortis Institute
01.2017 - 01.2019
Admissions Representative
Beckfield College, LLC
01.2015 - 01.2017
Master of Education - Higher Education
Northcentral University
Bachelor of Arts - Sociology
William Paterson University
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