Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Velez

Melrose Park,IL

Summary

Highly motivated and organized professional with a strong work ethic, bringing substantial experience in customer service. Adaptable to different environments and quick to take on new responsibilities. Offers immediate value through highly developed communication skills, both written and oral, as well as a keen attention to detail. Demonstrates proficiency in organization and planning, with a typing speed of 55-60 wpm at 99% accuracy. Possesses a strong command of various computer systems including CRM, EPIC Systems Windows NT, Lotus Notes software, Microsoft Word, Excel, PowerPoint, Outlook, and Dentrix.

Overview

7
7
years of professional experience

Work History

Supervisor / Operational Assistant Manager Trainee

Fletcher Jones Automotive Group
10.2022 - 09.2024
  • Helping with day-to-day operations - opening/closing up the building
  • Meet and greets customers as they enter the gates for service
  • Organizes and assigns activities, tasks, and staffing
  • Assist in recruiting qualified staff, and address employee relations and disciplinary issues
  • Complete the onboarding process with new hires and cover policies and procedures
  • Review and measure employee performance, and recommend corrective action to Site Leader when appropriate.
  • Managed and mentored team 50 - 60 employees

Team Manager -COVID-19 Tester

SHIELD
10.2021 - 07.2022
  • Constantly making supplies the next 3-4 days
  • Would combine the tube with the funnels for the children to test in
  • There was an inventory checklist which included that the correct PPE was worn, gloves were worn, and to sanitized at all times
  • Check in, I would get the child's DOB, write it on the tube, and explain how to take the test
  • When done, they would go to the checkout table, where I would also help. They would cap their tube. I would scan their barcode and place it in the racks to be sent to the labs at the end of the shift for specimens to be tested.

Default Resolution Specialist

Ceannate
01.2020 - 06.2021
  • 3rd party for the Department of Education
  • The goal was to get borrowers on track and get into good standing
  • Negotiated repayment options for borrowers, and advise and consult
  • Summary Skills Experience Noted every account during call what was the borrower's main purpose when calling in and ended the call with a resolution plan
  • Attach any documents that were sent through our work email to the borrower's account
  • Directed calls to our 7 other departments

Lead Guest Service Representative

Mario Tricoci Hair Salon and Day Spas
02.2019 - 07.2020
  • Managed Co - Workers /Schedules
  • Trained New coming employees
  • Opening and Closing procedures
  • Sales and Marketing Knowledge – Promoting services while booking
  • Upselling services and understanding business growth strategies
  • Also worked for the companies Reservation call center
  • Worked closely with guests, some VIP and with high degree of respect for privacy
  • Handled customer complaints to satisfy and retain guests
  • Greeted guests upon arrival by providing warm welcome
  • Assisted guests with variety of services and Gift card purchases
  • Maintaining satisfaction and enhancing the overall spa experience
  • Would go over the day before books to make sure no double bookings where made , if so would have to call the client and make adjustments

Dental Receptionist / Medical Billing & Coding

Webster Dental Care
06.2018 - 02.2019
  • Ensure new and current patient records contained complete billing contact and insurance
  • Establish Payment plans for patients and ensure consistent account activity and communication
  • Upsell products ex: Sonicare Toothbrushes, Fluoridex toothpaste, Zoom Whitening
  • New patients include : gathering insurance info getting fax back or calling in to obtain the breakdown of benefits, new paper work, policy holder's information, picture ID, filling out new patient forms for completion
  • Fluency in database and spreadsheets programs
  • Creating financials for patients and explaining the cost of procedure, what insurance covers and if out of budget suggestion payment options
  • Answered phone calls and messages for 6-physician , scheduling appointments, and handling patient inquiries

Concierge

Ann & Robert H. Lurie Children's Hospital of Chicago
05.2017 - 02.2019
  • Created a warm and welcoming environment for families and patients
  • Answering all incoming phone calls and directing them to the appropriate departments if needed
  • Provide wayfinding for families and patients
  • Also worked on surgical floors as concierge
  • Check in patients and families
  • Provide feedback to guardians regarding patients status/questions during the patients' appointment
  • Explained to families and guardians the rules of the RO floor
  • Maintained front desk's concierge book to provide visitors with access to relevant local information

Education

High School Diploma -

Foreman College And Career Academy
Chicago, IL
07.2012

Skills

  • Schedule development
  • Quality control
  • Processes and procedures
  • Complex Problem-solving
  • Employee development
  • Staff development
  • Staff management
  • Attention to detail
  • Conflict resolution
  • Business administration
  • Inventory control
  • Operations management
  • Goal oriented
  • Customer service
  • Employee motivation
  • Team building

Timeline

Supervisor / Operational Assistant Manager Trainee

Fletcher Jones Automotive Group
10.2022 - 09.2024

Team Manager -COVID-19 Tester

SHIELD
10.2021 - 07.2022

Default Resolution Specialist

Ceannate
01.2020 - 06.2021

Lead Guest Service Representative

Mario Tricoci Hair Salon and Day Spas
02.2019 - 07.2020

Dental Receptionist / Medical Billing & Coding

Webster Dental Care
06.2018 - 02.2019

Concierge

Ann & Robert H. Lurie Children's Hospital of Chicago
05.2017 - 02.2019

High School Diploma -

Foreman College And Career Academy

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Jessica Velez