Jacqueline Wrolstad
Hastings,MN
Summary
Self-motivated Human Resources Compliance Operations Manager professional with an extraordinary ambition to succeed as evidenced by completion of BA degree at the University of Minnesota and completion of Masters of Business Technology Management. Outstanding relationship building skills evidenced by ability to interact with diverse internal and external client base and effective relationship building and interaction across departments at Thomson Reuters.
Overview
23
23
years of professional experience
Work History
Human Resources Operations Manager - Compliance
Thomson Reuters
04.2023 - Current
- Responsible for global background check program and third-party vendor management
- Establish internal and operational processes for State and Local Legislative requirements from employee acknowledgements, trainings, pay equity, paid leave, harassment and discrimination
- Create and complete compliance audits to ensure company in compliance with legislation
- Develop and review internal background check processes globally
- Project Manager of Global Governance Policy Board
- Develop and update global company policies in compliance with business requirements and local legislation.
- Key point of contact for client contracts requiring specialized background checks
- Develop state mandated Discrimination and Harassment trainings
- Project lead of State Paid Leave and Paid Time Off team requiring monitoring of legislation, developing project plan, and meeting with internal stakeholder to implement.
Human Resources Specialist - Compliance
Thomson Reuters
10.2019 - 04.2023
- Responsible for global background check program and third-party vendor management
- Establish internal and operational processes for State and Local Legislative requirements from employee acknowledgements, trainings, pay equity, paid leave, harassment and discrimination
- Create and complete compliance audits to ensure company in compliance with legislation
- Develop and review internal background check processes globally
- Active member of the Global Governance Policy Board including drafting global policies
- Key partner in developing and updating company policies globally while ensuring operational compliance with local legislation
- Key point of contact for client contracts requiring specialized background checks
- Develop state mandated Discrimination and Harassment trainings
- Coordinate with key internal stakeholders across the business globally
- Project lead for the State Paid Leave and Paid Time Off team requiring monitoring of legislation, developing project plan, and meeting with internal stakeholder to implement.
Sr. Contracts Administration and Compliance Specialist
Thomson Reuters
04.2014 - 10.2019
- Responsible for contract administration of GSA, FEDLINK, and several State government MSA contracts including completion of monthly and quarterly contractual reporting and modifications
- Conduct compliance audits, prepare and participate in GSA Customer Assisted Visit audit ensuring all contractual compliance obligations are met
- Actively contributed to creation of SA CAV playbook
- Managed Federal Government Annual pricing project with estimated contract value of over $50 million in revenue using effective communication and coordination skills across internal TR business departments through implementation of contract
- Member of Government Contract Compliance team reviewing compliance inquiries
- Managed Freedom of Information Act (FOIA) program by analyzing, data mining, and summarizing key competitor contracts received through FOIA Sales requests, providing summarized competitive intelligence across departments
- Share knowledge and train others within Customer Contract Management regarding compliance audits, government forms and disclosures, and contract administration processes
- Responsible for $3.5 million government bulk contract print revenue goal through coordination, preparation, and submission of detailed government-issued Request for Proposals.
Public Records Compliance Special Project
Thomson Reuters
08.2013 - 05.2016
- Managed Public Records VIP alerting and monitoring project communicating with Regional Sales and Account Managers to enforce and comply with third party vendor audits
- Active member of public records incident response team and created tracking mechanism for customer investigations, coordinated investigations internally and externally by pulling and analyzing usage logs, initiating PR blocks and approving reinstatements, creating customer investigation e-mail templates and scripts for internal business unit contacts, and regularly communicated with both internal stakeholders and customers as necessary
- FCRA investigations
- Created and managed public records incident response tracking spreadsheet
- Provided training for internal investigations and VIP alerts.
Contracts Administration and Compliance Specialist
Thomson Reuters
08.2006 - 04.2014
- Responsible for contract administration of GSA, FEDLINK, and several State government MSA contracts including completion of monthly and quarterly contractual reporting and modifications
- Conduct compliance audits, prepare and participate in GSA Customer Assisted Visit audit ensuring all contractual compliance obligations are met
- Actively contributed to the creation of the GSA CAV playbook
- Managed the Federal Government Annual pricing project with an estimated contract value of over $50 million in revenue using effective communication and coordination skills across internal TR business departments through implementation of contract
- Member of Government Contract Compliance team reviewing compliance inquiries
- Managed Freedom of Information Act (FOIA) program by analyzing, data mining, and summarizing key competitor contracts received through FOIA Sales requests, providing summarized competitive intelligence across departments
- Share knowledge and train others within Customer Contract Management regarding compliance audits, government forms and disclosures, and contract administration processes
- Responsible for $3.5 million government bulk contract print revenue goal through coordination, preparation, and submission of detailed government-issued Request for Proposals.
Account Representative, MCS
Thomson Reuters
04.2001 - 08.2006
- Coordinate and monitor government contract print products on daily basis ensuring schedules, quality standards, and revenue goals are met
- Contribute to Process Awareness Workshops in manufacturing through updating class materials and facilitating MCS PAWS classes
- Assist in SAP and cross-team training of account representatives in MCS
- Successfully worked on three Thomson West acquisitions and assisted in incorporating them into Eagan Manufacturing facility.
Education
Master of Business Administration, Technology Management -
University of Phoenix
06.2010
Bachelor of Arts in Sociology, Law and Criminal Deviance -
University of Minnesota, Twin Cities Campus
08.2000
Additional Skills And Awards
- 2005 Awards of Excellence Knowledge Sharing finalist
- Cultures and Values Champion
Timeline
Human Resources Operations Manager - Compliance
Thomson Reuters
04.2023 - Current
Human Resources Specialist - Compliance
Thomson Reuters
10.2019 - 04.2023
Sr. Contracts Administration and Compliance Specialist
Thomson Reuters
04.2014 - 10.2019
Public Records Compliance Special Project
Thomson Reuters
08.2013 - 05.2016
Contracts Administration and Compliance Specialist
Thomson Reuters
08.2006 - 04.2014
Account Representative, MCS
Thomson Reuters
04.2001 - 08.2006
Master of Business Administration, Technology Management -
University of Phoenix
Bachelor of Arts in Sociology, Law and Criminal Deviance -
University of Minnesota, Twin Cities Campus