Ja'Daija King
Forklift Operator
Atlanta,GA
Summary
Proven track record in enhancing warehouse operations and customer satisfaction, showcasing expertise in SAP and WMS systems, alongside exceptional customer service skills. Achieved significant reductions in shipping errors, saving upwards of $50,000 monthly. Demonstrates strong self-motivation and proficiency in logistics, underpinned by a commitment to safety and efficiency.
Overview
3
3
years of professional experience
Work History
Stand-Up Forklift Operator
DHL Supply Chain
05.2024 - Current
- Minimized product damage by carefully handling items during transportation within warehouse facility.
- Streamlined order fulfillment process through consistent communication with supervisors regarding any discrepancies or issues encountered during case picking tasks.
- Efficiently sorted inbound shipments, preparing products for storage or further processing.
- Contributed to timely order fulfillment through efficient organization and staging of products, ready for shipping.
- Maintained wrap area to better assist case pickers and management in fulfilling orders in a timely manner.
Customer Service Associate
VXI Global
12.2023 - 03.2024
- Provided personalized support for each client, tailoring solutions based on individual circumstances and preferences.
- Participated in cross-functional teams to address complex customer concerns, resulting in prompt resolution of issues.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within call center.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure, resulting in a 97% satisfaction rate.
Auditor
Armada
02.2023 - 12.2023
- Analyzed data and findings to prepare reports detailing financial information.
- Updated and recorded information for management teams using Google Suite platforms (Excel, Outlook, Powerpoint)
- Gained experience using SAP and WMS systems by working closely to Supervisors and Inventory Control team
- Performed observations and evaluated supporting documents to supplement audit findings and resolved discrepancies.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Trained new auditors on best practices, increasing their proficiency in performing audits effectively.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels resulting in the organization saving upwards of $50,000 per month.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
- Managed check-in and check-out processes for truck drivers.
- Assigned dock doors for inbound and outbound shipments in accordance to warehouse protocol and compliance.
- Coordinated inbound and outbound loads in an efficient manner.
- Gained proficiency in Microsoft Office Suite by assisting with daily administrative tasks.
Forklift Operator
Luxor Staffing/Armada
12.2022 - 12.2023
- Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
- Expedited order fulfillment with proficient navigation of narrow aisles during the picking process without causing damage or delays.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing risks of accidents or injuries.
- Ensured timely delivery of products by accurately picking orders from storage areas.
- Supported warehouse staff in meeting tight deadlines by prioritizing tasks based on shipment schedules.
- Gained experience using SAP and WMS systems by working closely with Supervisors and Inventory Control teams.
Stand-Up Forklift Operator
DHL
10.2021 - 12.2022
- Operated RF scanners in cold storage environment
- Safely loaded and unloaded trucks according to company and OSHA standards
- Completed workload by production standards and exceeded accuracy requirements.
- Gained experience in SAP and WMS by working closely with Supervisor and Tasker to complete other assignments as needed.
- Gained Inventory Control experience.
- Cross-trained in Claw Forklift, and Inventory Control.
Education
High School Diploma -
Hapeville Charter Career Academy High School
Atlanta, GA 05.2001 -
Skills
Shipping and receiving
OSHA Compliance
Dock Operations
Warehouse Safety
Loading and unloading
Order Picking
Self-Motivated and Independent
Microsoft Office Suite
SAP
WMS
Customer Service
WMS
Timeline
Stand-Up Forklift Operator
DHL Supply Chain
05.2024 - Current
Customer Service Associate
VXI Global
12.2023 - 03.2024
Auditor
Armada
02.2023 - 12.2023
Forklift Operator
Luxor Staffing/Armada
12.2022 - 12.2023
Stand-Up Forklift Operator
DHL
10.2021 - 12.2022
High School Diploma -
Hapeville Charter Career Academy High School
05.2001 -