J Keegan McNichol, PMP
Director, Engagement Management
Lancaster,NY
Summary
Strategic-thinking and experienced Healthcare IT executive with 13+ years of Healthcare IT consulting, leadership, and technical project management experience. Innovative, dynamic and agile out-of-the-box thinker who thrives in managing complex organizational challenges and initiatives. Highly organized and motivated, excels in a fast paced and remote environment to deliver exceptional results.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Director, Engagement Management
ELLKAY
2 2023 - Current
- Enhanced and redefined organizational structure to maintain competitive edge across segments. Ensured standardization and consistency to allow for growth and scalability.
- Built, defined and operationalized the Engagement Management department, overseeing a team of highly-talented resources focused on client success, retention and referenceability.
- Continued to maintain a portfolio of over 10 client programs which including multi-million dollar contracts.
- Directed a department who oversaw over 50 client accounts, representing 80% of all current client and vendor relationships.
- Reduced operational costs by 20% while optimizing results and outcomes.
- Managed strategic goals and initiatives of the company including a shared services concept across delivery segments, pricing & packaging subscription model which promoted our service and provided sales and marketing a competitive edge in the marketplace.
- Worked closely with c-suite to develop best practices, process improvement strategies, and provided operational oversight of developed processes.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts. Acted as escalation point for contact for complex and complicated issues.
- Evaluated associates' performance and provided coaching to address gaps, inefficiencies and best practices.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback using tools like a client satisfaction survey and recurring health checks.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management
- Navigated through periods of significant change, maintaining focus on long-term strategic goals
- Implemented innovative programs to increase employee loyalty and reduce turnover
Engagement Management Executive
ELLKAY
06.2021 - 02.2022
- Managed programs and portfolios of some of the nation's largest healthcare systems including contracts of multi-million dollar contracts.
- Hosted weekly meetings with executive leadership to identify opportunities for improvement, risk management, establish milestones, and to ensure their organizational goals were being realized.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Discovered areas of improvement by generating quarterly QBRs, report cards and other account health monitoring reports.
- Built and deepened relationships with internal and external stakeholders to enhance client retention and growth plans.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and road mapping future strategic goals and initiatives.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Spearheaded recruitment and hiring process and compiled training materials for new and existing team members. Created repeatable processes and documentation.
Senior Interoperability Project Manager
Cerner Corporation
10.2019 - 05.2021
- Managed 12 remote, complex projects specializing in HL7v2 orders & results, XML based CCDA clinical data exchange with CommonWell and IHE interface integration with Cerner's Resonance and Health Information Exchange (HIE).
- Directed large-scale, highly visible CommonWell and Carequality implementation for Cerner's client base. Created implementation and support process to facilitate explosive scalability to achieve over 250 go-lives since 2017.
- Peer nominated and accepted into Cerner's Leadership Development Program (LDP).
- Acted as a Job Coach for new hires and mentored 4 fellow associates in job responsibilities, solution training and education.
- Became subject matter expert (SME) for all things interoperability clinical data exchange for fellow project managers and engineers.
- Maintained project schedules to meet key milestones at every project phase from initiation to closure.
- Increased project efficiencies and reduced overall project timelines by analyzing and managing risks and deploying streamlines processes
Interoperability Project Manager
Cerner Corporation
10.2017 - 10.2019
- Self-Starter and motivator. Managed and implemented technical projects in a timely and accurate manner to meet deadlines and customer initiatives while working under limited supervision.
- Developed and initiated 9 projects specializing in clinical data exchange with CommonWell and integration with Cerner Health Information Exchange (HIE) achieving top quality results.
- Managed scope and change requests for complex, highly visible projects and stakeholders.
- Created and scoped project plans identifying key issues, risks, constraints and assumptions and created performance metrics.
- Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements and to obtain maximum return and value.
- Orchestrated projects within strict timeframes and regulatory (Meaningful Use/Promoting Interoperability) constraints by solving complex problems and working closely with senior leaders and stakeholders.
Consultant
Cerner Corporation
03.2014 - 10.2017
- Agile, adaptable, experienced Healthcare IT consultant working in a variety of project teams and settings.
- Interfaced 5 inbound ADTs and results to establish patient and provider portals.
- Integrated CCDA exchange between disparate EHR systems.
- Managed configuration and setup of VPN connections to facilitate flow of clinical data from source to receiving systems.
- Hands-on experience with Mirth and Corepoint interface engines.
- Managed and monitored inbound and outbound interfaces.
- Implemented SSO with SAML for multi-system integration to allow query and response with external databases.
- Executed Experian self-provisioning project allowing patients to establish accounts within patient portal creating verbose and interactive patient experience.
- Developed innovative strategies for clients, resulting in increased revenue and business growth
- Assisted clients in navigating complex industry challenges with strategic recommendations
Interface Analyst, Project Administrator
HEALTHeLINK
11.2011 - 03.2014
- Managed direct connects and payer relationships and related projects for HEALTHeNET.
- Led several Beacon related federal grant projects including Results Delivery, Discharge Medications, Surescripts Medication Query and integration with Department of Veterans Affairs.
- Created and integrated bi-directional HL7 interfaces with various EHR systems to HIE.
- Completed XML and XSLT workshop training.
- Managed and implemented interoperability with Department of VA.
- Conducted first interoperable exchange between a regional HIE and HealtheWay nationwide HIE.
- Provided in-depth evaluation of various HISP Direct solutions.
- Implemented Mirth Mail to deliver Direct compliant services to satisfy Meaningful Use requirements.
- Created repeatable processes to improve operational functions within HIE with thorough documentation and project plans.
- Contributed to the evaluation of new technologies and software products, recommending solutions aligned with business needs
- Identified and resolved interface issues with thorough analysis and troubleshooting techniques
- Collaborated with cross-functional teams to develop effective integration strategies and solutions
Education
Bachelor of Arts - Psychology
Canisius College
Buffalo, NY 08.2006 - 05.2010
Certification
Project Management Professional (PMP) Certification
Timeline
Engagement Management Executive
ELLKAY
06.2021 - 02.2022
Project Management Professional (PMP) Certification
01-2020
Senior Interoperability Project Manager
Cerner Corporation
10.2019 - 05.2021
Interoperability Project Manager
Cerner Corporation
10.2017 - 10.2019
Consultant
Cerner Corporation
03.2014 - 10.2017
Interface Analyst, Project Administrator
HEALTHeLINK
11.2011 - 03.2014
Bachelor of Arts - Psychology
Canisius College
08.2006 - 05.2010
Director, Engagement Management
ELLKAY
2 2023 - Current
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