J. Kenneth Ross, PMP

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Proved successful working within tight deadlines and a fast-paced environment.
• Learned and adapted quickly to new technology and software applications.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Coordinated cross-functional teams to ensure project milestones were met on time.
• Executed project plans by managing timelines, resources, and deliverables effectively.
• Developed comprehensive project documentation for stakeholder communication and updates.
• Facilitated regular meetings to track progress and address any project-related issues promptly.
• Planned, coordinated, and executed activities and tasks to effectively and efficiently implement integrated LIMS functions.
• Proactively managed risks and issues.
• Defined and executed project and staffing plans.
• Worked closely with systems and lab resources to ensure continuous communication and focus.
• Senior management systems consultant.
• Senior management engagement.
• Project turnaround / recovery.

• Analyzed business processes to identify areas for improvement and streamline operations.
• Collaborated with cross-functional teams to implement strategic initiatives aligned with organizational goals.
• Developed and maintained project documentation, ensuring clarity and alignment among stakeholders.
• Facilitated workshops to gather requirements and drive consensus on transformation strategies.
• Transformed the Engineering, Drafting, Estimating group.
• Removed performance obstacles and "leaned" processes to enable more efficient work (part of $75M business review).
• Removed re-work.
• Engineering & Drafting system development ($15M).

• Developed and implemented strategic program initiatives to enhance organizational performance.
• Collaborated with cross-functional teams to streamline project workflows and improve efficiency.
• Managed stakeholder communication to ensure alignment on program objectives and deliverables.
• Facilitated training sessions to empower team members and improve skill sets within the organization.
• Developed and managed $40M global IT budget.
• Supported 78 additional global sites, along with three business units and 8,000 employees.
• Successfully delivered $6.4M international HCM / Payroll program: Workforce, Workday, Cornerstone On Demand, ADP, ADP Benefits, and others; effectively handled legacy data migrations and validation.
• Re-engineered the LMS process and implemented CornerStone On-Demand. Migrated legacy documentation to new system.
• Recovered an underperforming program in a timely fashion, saved company $2M+ in fees and penalties.
• Defined and instituted asset management processes, policies, and procedures for software / hardware systems, saved $1M in annual license fees and facilitated extensive organizational change management.
• Implemented ITSM and Change Management processes and templates.
• Delivered $1+M savings to the business in less than 2 years.
• Established key performance indicators to monitor program success and drive accountability among teams.

• Global Hospital infrastructure program transformation / migration.
• Moved the IT infrastructure from LAN-based to Cloud-based.
• Managed cross-functional teams to ensure project milestones were met efficiently.
• Developed and implemented process improvements that enhanced operational workflows.
• Coordinated project schedules and resource allocation to optimize productivity.
• Facilitated communication between stakeholders to align project objectives with organizational goals.
• Monitored project progress and provided status updates to senior management regularly.
• Analyzed operational data to identify trends and recommend actionable solutions.
• Conducted risk assessments to mitigate potential impacts on project timelines and deliverables.
• Supported training initiatives for team members, fostering a culture of continuous improvement.
• Delivered measurable results in cost savings, efficiency gains, or risk mitigation efforts as part of an Operations Program Manager role.
• Continuously evaluated industry trends, incorporating best practices into the organization''s operations strategy where applicable.
• Developed comprehensive operational plans to drive quality deliverables and achieve strategic objectives.
• Cyber-security analysis and remediation.
• ITSM review and recommendations.
• Defined and mapped the LMS processes; defined system gaps; and made improvements.

• MC252 Global Operations & Infrastructure response leadership (DeepWater Horizon oil spill).
• Developed and implemented strategic initiatives to enhance operational efficiency across departments.
• Collaborated with cross-functional teams to align organizational goals and improve project outcomes.
• Analyzed performance metrics to identify areas for process improvement and optimize resource allocation.
• Facilitated team meetings to establish priorities, track progress, and address challenges proactively.
• Taught BP managers and staff crisis management.
• Significant Supply Chain improvements.
• Significant "Oder to Delivery" cycle time reductions.
• Dramatic Customer Satisfaction improvements.
• Improved BP Senior Leadership's ability to manage US Government's expectations.
• Assisted in the preparation of reports for senior management, highlighting key insights and recommendations.
• Supported the execution of company-wide initiatives aimed at enhancing IT and Supply Chain engagement and productivity.
• Enhanced customer satisfaction by streamlining communication channels and improving response times.
• Developed innovative solutions to complex problems, resulting in improved organizational performance.
• Crisis Management leadership.
• Led 3 Ops / Data center migrations and HQ moves.

• Led cross-functional teams to streamline operational processes and enhance service delivery.
• Developed and implemented strategic improvement initiatives, resulting in increased efficiency across departments.
• Analyzed client requirements and provided tailored technology solutions to meet business needs.
• Facilitated workshops with stakeholders to identify areas for process enhancement and innovation.
• Managed project timelines and deliverables, ensuring alignment with organizational goals and client expectations.
• Conducted risk assessments to identify potential challenges and devised mitigation strategies proactively.
• Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
• Developed innovative strategies to address complex business challenges, resulting in increased quality and compliance for client.
• Global TrackWise 8.6 program leadership ($10M).
• Global CAPA transformation (32 countries).
• Conducted business case and functional requirements analysis. “As Is” / “To Be” gap analysis to measure change impact / effort.
• R&D / Clinical interfaces defined and gap analysis conducted.
• Service Levels defined and staffing plans generated.

• Action orientation.
• Quality focus.
• Experienced and skilled team builder and leader.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• AIG/UGC ($586B) – Senior Program Leader. AML / Fraud reengineered. New product development. Rules engine analysis. Redesigned the application processing system. Reduced processing times from 2:30 minutes to less than 1:00 approval decisions. Change / Configuration Management process implementation. ITSM improvement.
• MedImmune, LLC ($16B) – Consultant: IT PMO. PMO improvement program. 6Sigma mentorship. LIMS implementation. LIMS integration with ERPs and custom interface development. R&D IT support / process & business analysis. Defined the current and “to be” LMS for GxP compliance. Recommended solutions for critical business problems.
• BlueCross BlueShield of South Carolina – Senior BPR Consultant. Software systems development. DMS improvement (processes, logic, and storage). Platform and Operations analysis. Led the claims improvement program. Very high-volume claims mainframe system with 7K business rules. Successful multi-business unit and large team management.
• Bayer Biological Products / Bayer AG ($75B) - Senior Leader – PPMO / IT PMO / Software Engineering Process Improvement and Sustainment

> Successfully defined and completed $1.2B carve-out in collaboration with seven SVPs, project management coach, 30 directors, and multiple subject matter experts for problem definition, organization change impact, and communication planning.

> Executed $70M business separation. 30+ project teams and over 60 consultants on-time and within budget, utilized industry best practices, met national / international GxP compliance requirements, and SOX compliance.

> Established comprehensive PPMO to support the company’s $650M project portfolio.

> Reengineered GxP and IT Change Management processes, generated $3M in annual efficiency savings. Ideation through life-cycle management.

> Organized and headed supply chain process improvement effort, from initial concept to final approval and financial ROI analysis; also launched Six Sigma program that saved $10M over two years.

> Piloted a site document management implementation using Documentum. Successful global roll-out to three manufacturing sights and headquarters.

> Led $2M global payroll & benefits program recovery, based on SAP-HR / HCM, ADP payroll conversion, and large data migration from PeopleSoft to SAP. LMS retirement / transition, migration, training, and implementation (CornerStone On-Demand).

> Led $25M Quality re-engineering effort. Multi-site and global effort. Cross-functional and diverse teams.

> Dramatically improved IT vendor management and software engineering group performance.