J’kimbe Smith
Statesboro,GA
Summary
Over the 16 years of experience working with small to large companies. Work hard to meet or exceed employer and customer expectations. Interact well with team and share advice and tips. Embrace shifting schedules. Always handle frustrated customers with professionalism and positive attitude. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Courier
FedEx Express
1675 Akin Anderson Rd S, Register, GA 30452
03.2023 - 06.2024
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Operated vehicle safely in highly congested areas.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Followed company policies and procedures during shift.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
Floor Installation and Refinishing Specialist
Simplified Flooring
Statesboro, GA
06.2011 - 01.2023
- Transport tools to and from worksite, setup multitudes of machinery (ex
- Buffer, Table Saw, Chop Saw, etc) as well as transporting large amounts of wood and other materials
- Installation of wood flooring, Lvp, Engineered flooring etc, sanding of floors and application of different finishes and floor staining supplements
- Cleaning of worksite before leaving
- Leading and guiding a small team to accomplish goals on the worksite to reach customers desired outcome
- Direct interface with customers to impart information about work and progress.
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Led successful sales presentations to prospective clients, resulting in increased partnerships and collaboration opportunities.
- Reduced project completion time by effectively collaborating with team members on hardwood floor installation tasks.
- Increased client retention rate by providing excellent customer service throughout the floor installation process.
- Assisted in training new employees on proper techniques for hardwood floor installation, ensuring consistent performance across the team.
Car Salesman
Franklin Toyota
500 Commerce Drive, Statesboro, GA 30461
08.2020 - 01.2021
- Quick learning of product knowledge and sales process
- Customer relations expertise
- Selling experience
- Time management
- Team building and ability to quickly gather information
- Product management
- Record keeping
- Conflict resolution
- Teaching the uses of the vehicle
- Worked in a team environment to fulfill customers requests.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Participated in training programs to enhance product knowledge and sales techniques, resulting in increased personal success rates.
- Collaborated with management to develop marketing strategies for promoting inventory and increasing showroom traffic.
- Maintained up-to-date knowledge of current automotive trends, products, and competitors to stay competitive in the market.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Enhanced buyer confidence through honest communication regarding vehicle history reports, maintenance records, or warranty information.
- Answered telephone and email inquiries from potential customers.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Responded to customer enquiries via telephone and email.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Located merchandise across various stores to address customer needs.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
Car Salesman
Vaden Nissan of Statesboro
05.2020 - 08.2020
- Quick learning of product knowledge and sales process
- Customer relations expertise
- Selling experience
- Time management
- Team building and ability to quickly gather information
- Worked in a team environment to fulfill customers requests
- Transportation of vehicles from different dealerships.
Baker & Customer Service
Johnny Boy Cookies
441 S Main St., Ste 120, Statesboro, GA 30458
04.2019 - 05.2020
- Scoop, bag, bake and serve cookies
- Clean and restock the dishes needed to bake and serve cookies
- Ensure that all surfaces are cleaned and sanitized
- The restocking coolers and pantries
- Caring for the needs and concerns of customers and upbuilding customer relations.
- Complied with health and safety codes to protect staff and customers.
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
Server/Busser/Delivery Specialist/Dish Machine Operator/Line Cook
Olive Garden
201 Henry Blvd, Statesboro, GA 30458
02.2017 - 05.2018
- Properly cook food, Keep area clean; including behind the line and the dining room, maintain clean vehicle for delivery, customer service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Streamlined kitchen workflow with effective organization of washed items for easy access by culinary staff.
- Enhanced dish cleanliness by efficiently operating and maintaining the dish machine.
- Maintained a sanitary work environment by consistently cleaning and sanitizing all surfaces, utensils, and equipment.
- Supported a safe working environment by properly disposing of broken glassware and damaged equipment according to company guidelines.
- Reduced breakage rates by carefully handling dishes and glassware during the washing process.
- Upheld the highest standards of cleanliness and sanitation in personal workspace, contributing to an overall reputation of excellence within the establishment.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
Service Deli Clerk
Cotton Patch Bakery
04.2015 - 01.2016
- Preparing, slicing, wrapping, weighing, pricing the deli meats
- Also the restocking of the deep freezer, coolers and pantries
- Caring for the needs and concerns of customers.
Dishwasher/Busser/Unloader
Cracker Barrel
02.2014 - 04.2015
- Heavy lifting (ex
- Dish bins), cleaning up and washing dishes, lifting and disposing of crates, boxes, and pallets, disposal of glass, and safe disposal of chemicals
- Also the restocking of the deep freezers, coolers and pantries.
Education
High School Diploma -
Penn Foster
Scottsdale, AZ05.2013
Skills
- Maintenance of Small Machinery; ex Saws, Nail Gun, Compressor, Drill, Floor Buffer
- Strong work ethic
- Sales
- Customer Service
- Working Independently
- Attention to Detail
- Problem-Solving
- Time Management
- Strong negotiation
- Sales Presentations
- Building rapport
- Cleaning and organization
- Team Collaboration
Timeline
Courier
FedEx Express
03.2023 - 06.2024
Car Salesman
Franklin Toyota
08.2020 - 01.2021
Car Salesman
Vaden Nissan of Statesboro
05.2020 - 08.2020
Baker & Customer Service
Johnny Boy Cookies
04.2019 - 05.2020
Server/Busser/Delivery Specialist/Dish Machine Operator/Line Cook
Olive Garden
02.2017 - 05.2018
Service Deli Clerk
Cotton Patch Bakery
04.2015 - 01.2016
Dishwasher/Busser/Unloader
Cracker Barrel
02.2014 - 04.2015
Floor Installation and Refinishing Specialist
Simplified Flooring
06.2011 - 01.2023
High School Diploma -
Penn Foster