Summary

Overview

Work History

Education

Skills

Volunteer Experience

Timeline

Jennifer Kingston

Liverpool

Summary

Experienced and proactive professional with extensive experience in business operations management. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Energetic and focused with drive for perpetuating successful company mission.

Overview

years of professional experience

Work History

Patient Care Coordinator / Hearing Care Specialist

Beltone Hearing

03.2024 - 07.2025

Provided the first contact for patients who call or come in to schedule an appointment or inquire about our services.
Screened calls, identify better hearing candidates and facilitate excellent service by providing the information necessary to secure an appointment.
Scheduled and confirmed appointments and conducted outbound retention calls to patients.
Coordinated provider’s schedule and ensure the smooth and efficient flow of patient care while in the office.
Verified patient information, billing/insurance data, collect and process documentation and maintain patient charts to include the filing of all patient records.
Collaborated with insurance and workers compensation agencies to facilitate authorizations and verify benefits for patients.
Performed minor hearing aid maintenance as allowed by provincial law such as receiver checks, battery, dome and wax guards replacement, etc.
Verified the status of and checking in hearing aids and repairs and track/maintain product inventory.
Worked with the hearing care provider on grassroots marketing efforts that may include compiling physician packets, coordinating educational seminars, and sending recall letters.
Tracked marketing calls and inquiries from initial contact through the point of sale.
Managed daily office opening and closing, keeping the reception area well organized.
Enhanced team efficiency by training front office staff at multiple locations.
Collaborated with the Hearing Care Specialist for 4 months to develop skills necessary for hearing care certification.

Senior Admissions Representative

Bryant & Stratton College

06.2022 - 09.2023

Established and nurtured relationships with prospective high school students, actively engaging them in outreach efforts.
Utilized relationship management skills to meet individual enrollment goals with interested high school students and their parents.
Fulfilled goals for student and campus enrollment, enhancing recruitment efforts.
Processed leads from website and referral activities, ensuring effective follow-up and engagement.
Utilized Customer Relationship Management program (CRM) to consistently and effectively manage all lead, enrollment, and admission activity reflected by data accuracy and integrity.
Adhered to and ensured compliance with company policy and procedures as well as state and federal regulations.
Assisted in organizing admissions and campus functions, including orientation, career fairs, open houses, and scholarship events.
Supported high school coordinator by conducting presentations and managing event logistics at schools.
Actively participated in onboarding, training, and development efforts that lead to enhanced ability to provide an excellent experience for our students and support individual career growth.

Front Office Administrator / Billing & Claims Specialist

PREFERRED AUDIOLOGY CARE, PLLC

10.2021 - 06.2022

Reception - Supervised the patient check in/out, entering paperwork and insurance cards, answering phone calls/texts/emails/chats/faxes, and appointment scheduling.
Ensured constant communication with providers with regards to patients.
Maintained front office supplies list and ordering supplies.
Submitted claims using specified software (TIMS) or appropriate insurance portals (LHI and Worker’s Comp) within 24 hours to ensure timely filing.
Verified patient benefits immediately upon receiving insurance information over the phone or once obtained when patient is in the office.
Maintained credentialing and licensure information for each provider.
Ensured coding was accurate and appropriate to minimize insurance company denials and immediately correct incorrect claims information to prevent insurance denials.
Processed all ERN and EOB insurance payments, adjustments, and transactions daily.
Reviewed claims daily to identify processing delays and ensure timely payments from insurance companies.
Communicated with insurance companies regarding any denials or claim processing issues.
Processed any patient refunds.
Applied patient and insurance payments in TIMS accurately.
Sent out invoices for outstanding balances.
Called patients to collect copays and collections.
Maintained professional and proficient communication with customers and insurance companies.
Prepared daily, weekly, and monthly reports of what gets completed by the minute.
Managed all Accounts Receivable (A/R) and Accounts Payable (A/P) responsibilities and transactions for the company in Quickbooks.
Performed journal entries, maintained the general ledger in QuickBooks, executed banking tasks, reconciled bank statements, and handled checkbook entries, credit card transactions, cash drawer, and business savings.
Met with accountant to answer questions and assist with rectifying Quickbooks and TIMS.
Created reports to support operational decision-making.
Dba SYRACUSE HEARING SOLUTIONS

Office Manager

LIFTSAFE FUELSAFE, INC.

08.2019 - 10.2021

Maintained professional and proficient communication with customers and vendors.
Managed job schedules (tank pulls/installs, testing per DEC regulations, service calls) and oversaw daily office operations.
Developed and implemented new office procedural guidelines including a semi paperless environment by implementing an online system to manage data, process invoices/estimates, integrate processes and improve efficiencies.
Prepare daily, weekly, and monthly reports.
Maintained comprehensive employee records to ensure accurate tracking of personnel information.
Created estimates and invoices for customer projects and job bids.
Managed office budgets including supply spending in office and in the job field.
Performed accounting functions including cash management, wire transfers, credit card payments, and bank deposits.
Managed all Accounts Receivable (A/R) and Accounts Payable (A/P) responsibilities and transactions for the company.
Responsible for journal entries/register/general ledger in QuickBooks, banking, bank reconciliations, account reconciliations and credit card account maintenance.
Processed payments for sales tax, real estate tax, school taxes, and insurance liabilities (unemployment, health, vehicle) to ensure compliance.
Reviewed staff time sheets for accuracy, prepare, process, and execute weekly payroll through ADP payroll software.
Ensured accurate interfacing of all payroll journals to the general ledger in Quickbooks.
Created and executed payroll operations policies that adhered to state and federal regulations.
Maintained company’s DOT and DEC certifications and trainings with all state and federal requirements.
Set up automated reports and upgrades to enhance visibility and accuracy of reporting.
Reviewed and updated company employment documents including Employee Handbook, Rules of Conduct, PTO & Vacation, and New Hire Packets.
Created expense report log for team to log expenses and company credit card receipts for more efficient tracking of usage.

Customer Service Specialist / Team Lead

NATIONAL SAFETY COUNCIL

04.2018 - 07.2019

Facilitated effective communication with customers, instructors, and training centers to ensure clarity and satisfaction.
Possessed a thorough knowledge of National Safety Council programs and materials needed to accurately perform job requirements.
Accurately data entered customer information for driver retraining classes in Cook County, Illinois.
Maintained Logs and submitted nightly reports for the Cook County team.
Supported Program Administrator by managing reports, SOPs, auditing, and filing to streamline administrative processes.
Contributed to training initiatives by recording and scoring calls for quality assurance and collaborating in Culture Action Teams (CAT) to drive cultural improvements in NSC programs.
Supported the Data Management Center on various projects.

Dealer Performance Coach

EDMUNDS.COM

04.2016 - 04.2017

Coached and motivated Field Sales and Dealer Performance teams, fostering a collaborative environment and improving overall team morale.
Delivered in-dealership and webinar-based education sessions to Promise Program Dealer clients, enhancing dealer engagement and knowledge.
Participated in the development of new training programs/content, ensuring all training materials maintained a consistent appearance and quality representative of the brand.
Maintained an in-depth knowledge of all Edmunds product and regularly provided dealer feedback to Sales and Product Development teams.
Created and delivered training documentation (agendas, budgets, reports, recaps, communications) while recording all activities in Salesforce CRM for effective tracking.
Supported Field Sales Team with sales and retention efforts.
Conducted frequent travel for the position, ensuring presence at key dealer locations and events.

Business Development Manager

MAGUIRE NISSAN OF SYRACUSE

11.2015 - 02.2016

Enhanced dealership success by fostering strong relationships with customers and staff.
Streamlined department schedules to optimize workflow and increase productivity.
Developed and delivered department documentation [agenda, reports, recaps, communications].
Managed daily and monthly reports of customer communication [inquiries, appointment results, sales records].
Effectively communicated with customers via phone, email, text, and live chat to convert inbound inquiries into committed sales appointments.
Effectively converted inbound inquiries into committed appointments and tracked those appointments/customers for sales and service.
Proactively cultivated new business prospects utilizing data mining techniques.
Developed and implemented processes and call scripts to improve customer communication.
Designed and maintained the dealership website.
Maintained the accuracy of virtual inventory on the dealership website as well as other third party sites.
Contributed to the store's social media presence, marketing efforts, and community involvement.
Remained up to date on manufacturer training and product knowledge certification.
Corresponded with and assisted the General Manager and Sales Management Team with additional dealership projects.

Internet Director

BILL RAPP SUPERSTORE

05.2008 - 10.2015

Strengthened dealership success by fostering positive relationships with customers and staff, enhancing customer satisfaction.
Oversaw department budget for staffing, supplies, and spending to ensure alignment with financial goals.
Hired, trained, supervised, and maintained a team of 10 representatives; Was a team of 1 initially.
Oversaw performance evaluations, progressive discipline, mediation of staff disputes and grievance procedures in accordance with state and federal laws.
Developed and delivered department documentation [agendas, reports, recaps, communications].
Managed daily and monthly reports of customers, customer communication, appointment results, sales records, team and individual department goal reports.
Effectively assisted my team with increased number of customer appointments and sales conversions year over year.
Team was responsible for effectively communicating with customers via phone, email, text, and live chat to convert inbound inquiries into committed sales appointments.
Monitored and optimized customer appointment tracking to improve sales conversion rates.
Team proactively cultivated new business prospects and retained current customers by utilizing data mining software and techniques.
Integrated processes, call scripts, and templates for communicating effectively with customers.
Trained all new dealership personnel on the Bill Rapp Superstore affiliated programs.
Assisted with dealership website design and maintenance [worked with manufacturers and dealership ad agency].
Updated and verified inventory data to maintain online accuracy.
Contributed to the store's social media presence, marketing efforts, and community involvement.
Remained up to date on manufacturer training and product knowledge certification for all brands sold [Nissan, Buick/GMC, Subaru].
Utilized extensive knowledge of Bill Rapp Superstore programs and third-party lead provider sites.
Corresponded with and assisted the Owners and Management Team with additional dealership projects.

Assistant Shift Supervisor/Baker

INSOMNIA COOKIES

02.2011 - 06.2015

Prepared and baked cookies according to store recipes.
Trained all new store personnel.
Aided manager and supervisor in executing additional operational duties.
Managed cash handling during customer transactions.
Closed the store; completed daily paperwork, rectified errors, counted drawer for deposit.
Completed nightly inventory.
Provided customer assistance to enhance shopping experience.

Assistant Manager

MAGUIRE FAMILY OF DEALERSHIPS

09.2007 - 05.2008

Successfully converted inbound inquiries into committed appointments and tracked those appointments/customers for sales and service.
Communicated with customers via phone and email to convert inbound inquiries into committed sales appointments, increasing overall appointment rates.
Effectively increased number of customer appointments and sales individually and through assisting the other team members.
Enhanced dealership success by fostering positive relationships with customers and staff across all stores.
Implemented processes, call scripts, and templates for communicating effectively with customers.
Developed and delivered department documentation [agendas, reports, recaps, communications, supplies].
Collaborated with Department Manager and management team to ensure timely project completion and alignment with dealership goals.