Summary
Overview
Work History
Education
Skills
Timeline
Generic

Serena Marquez-Lovell

Anchorage,Alaska

Summary

Reliable and detail-oriented professional with experience in customer service, administrative support, and healthcare operations. Skilled in handling sensitive information, communicating effectively, and collaborating across teams. Quick to learn, adaptable, and able to manage competing priorities in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Revenue Cycle Support

Southcentral Foundation
02.2024 - 09.2025
  • Answered high-volume phone calls and directed patient inquiries to appropriate departments with professionalism and efficiency.
  • Processed and handled Protected Health Information (PHI) in compliance with HIPAA regulations.
  • Performed accurate data entry and maintained detailed patient records and billing information.
  • Assisted with insurance verification, benefit authorizations, and billing support to ensure timely reimbursements.
  • Collaborated with cross-functional teams and departments to streamline administrative workflows and improve patient services.
  • Provided clerical support including scanning, faxing, document filing, and database updates.
  • Maintained strict confidentiality of sensitive patient and organizational information at all times.
  • Supported smooth day-to-day operations by managing multiple tasks in a fast-paced healthcare environment.

Cashier

Home Depot
08.2021 - 09.2021
  • Operated cash register, collected payments and provided accurate change.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Assisted with purchases, locating items and signing up for rewards programs.

Cashier/Coffee Barista

HawkOwl Cafe by Sodexo
11.2018 - 11.2020
  • Handled cash and debit/credit transactions • accurately.
    Maintained and operated espresso machine, blenders,
    commercial coffee brewers, coffee pots and other
    equipment.
  • Educated customers on promotions to enhance sales.
    Answered questions about store policies and concerns to
    support positive customer experiences.
  • Checked prices for customers and processed items sold
    by scanning barcodes.
  • Cleaned building floors by sweeping, mopping, and
    vacuuming. Emptied trash cans and transported waste to
    collection areas. Washed and sanitized all surfaces.

Cashier

Carrs Safeway
01.2017 - 03.2017
  • Processed point-of-sales, POS, transactions, including
    checks, WIC checks, cash and credit purchases.
  • Checked prices for customers and processed items sold
    by scanning barcodes and typing in prices.
  • Promoted customer loyalty and consistent sales by
    delivering friendly service and knowledgeable
    assistance.

Education

Bachelor of Science - Mathematics

University of Anchorage Alaska
Anchorage, AK
12-2027

Associates of Science And Arts -

Northwestern Michigan College
Traverse City, MI
11-2019

Skills

  • Customer Service & Communication: Excellent interpersonal and verbal communication skills; strong telephone etiquette; culturally aware and empathetic
  • Administrative Support: Accurate data entry; attention to detail; experience handling sensitive information and maintaining confidentiality
  • Cash Handling & POS: Experienced cashier; proficient in accurate money handling and transaction processing
  • Teamwork & Work Ethic: Collaborative team player with a strong work ethic, flexibility, and a willingness to learn quickly

Timeline

Revenue Cycle Support

Southcentral Foundation
02.2024 - 09.2025

Cashier

Home Depot
08.2021 - 09.2021

Cashier/Coffee Barista

HawkOwl Cafe by Sodexo
11.2018 - 11.2020

Cashier

Carrs Safeway
01.2017 - 03.2017

Bachelor of Science - Mathematics

University of Anchorage Alaska

Associates of Science And Arts -

Northwestern Michigan College

Similar Profiles

CREATE PROFILE
Serena Marquez-Lovell
Want your own profile? Build for free at ResumeBuilder.com